29/03/2026
Stanford researchers studying AI adoption found that many programmes fail because leaders treat adoption as a technology procurement exercise rather than a behavioural change challenge.
Employees resist tools that disrupt established routines. They apply greater scrutiny to AI errors than to equivalent human errors. They default to familiar judgment when confidence in the new system is low.
These are not technology problems. They are employee experience problems, and they respond to leadership, communication, and co-design, not to better software.
Organisations that involve their people in the design of AI adoption — rather than announcing it to them- consistently report stronger uptake and more durable results.
📎 Source: Stanford University / Harvard Business Review, November 2025 | https://lnkd.in/d6DBfeRg