08/10/2026
โ๐ง๐ต๐ฎ๐ ๐ผ๐ป๐ฒ ๐ฒ๐ป๐ฐ๐ผ๐๐ป๐๐ฒ๐ฟ ๐ฑ๐๐ฟ๐ถ๐ป๐ด ๐บ๐ ๐ณ๐ถ๐ฟ๐๐ ๐ท๐ผ๐ฏ ๐ฏ๐ฒ๐ฐ๐ฎ๐บ๐ฒ ๐ฎ ๐ฑ๐ฒ๐ณ๐ถ๐ป๐ถ๐ป๐ด ๐บ๐ผ๐บ๐ฒ๐ป๐ ๐๐ต๐ฎ๐ ๐๐ต๐ฎ๐ฝ๐ฒ๐ฑ ๐บ๐ ๐๐ฅ ๐ฐ๐ฎ๐ฟ๐ฒ๐ฒ๐ฟ ๐ณ๐ผ๐ฟ๐ฒ๐๐ฒ๐ฟ.
I was 16 when I first discovered what HR could mean.
I was a shy teenager working as a retail assistant at Marks & Spencer when I was transferred to a branch that meant getting home close to midnight.
I finally gathered the courage to speak to the HR manager.
๐ฆ๐ต๐ฒ ๐น๐ถ๐๐๐ฒ๐ป๐ฒ๐ฑ. ๐ฅ๐ฒ๐ฎ๐น๐น๐ ๐น๐ถ๐๐๐ฒ๐ป๐ฒ๐ฑ.
Then she created a shift arrangement just for me so that I could continue working. I had expected a rule. Instead, I encountered someone willing to see the person behind the problem.
Decades later, I still carry that moment into every HR conversation.
It is why I listen before I advise, why I look for possibilities before I say no, and why sometimes, when circumstances call for it, I am willing to look beyond the rulebook to find a solution that works for the person in front of me.
That 16-year-old girl taught the HR professional I eventually became something I have never forgotten: people remember what it feels like to be heard.โ
Aileen Goh
Senior Manager, HR
St Luke's ElderCare (SLEC)
โค๏ธ
๐ข๐ป๐ฒ ๐บ๐ผ๐บ๐ฒ๐ป๐ ๐ผ๐ณ ๐ต๐ฒ๐ฎ๐ฟ๐ ๐๐ผ๐ฟ๐ธ ๐ฐ๐ฎ๐ป ๐ฟ๐ถ๐ฝ๐ฝ๐น๐ฒ ๐ณ๐ฎ๐ฟ ๐ฏ๐ฒ๐๐ผ๐ป๐ฑ ๐๐ต๐ฒ ๐บ๐ผ๐บ๐ฒ๐ป๐.
Who was that one person for you?
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