22/10/2026
AI can polish a CV. It can't polish the person on the phone.
The two used to line up more often. If someone wrote a sharp, well-organised CV, there was a fair chance they'd talk the same way, because the writing was theirs.
Now it often isn't. A UK survey of recruiters last month found 83% regularly see AI-written applications, and 69% say it's making the strongest candidates harder to spot.
Same story at NetYourJob. Had they surveyed us, we'd have said yes to both. It's normal now for a stack of CVs for one role to open with summaries so alike you could swap them between candidates, and nobody would notice.
Using AI is a sensible move for candidates. It just means the CV tells you less about the person behind it.
On the phone, the gap shows up in the first minute. The CV says "excellent communicator with strong stakeholder management." The call is one-word answers, or a story about their last job that doesn't quite match the dates on page one. Find that out at interview instead, and you've lost an hour, plus a slot someone better could have had.
And it runs the other way too. Some of the best people we speak to have plain, slightly clunky CVs, then get on the phone and are warm, quick and clearly good at what they do. On paper they'd sit at the bottom of the pile, and you'd never know you'd missed them.
If the role involves talking to customers, clients or a team, how someone comes across on a call is part of the job. A CV can't show you that anymore, if it ever really could, which is why the phone screen matters more now than it ever has.
It doesn't need to be a long call. A few minutes won't tell you everything about someone, but it will tell you whether the CV holds up to one follow-up question and whether they're the person the paper describes. By the time you meet them, you're interviewing a person rather than a document.
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