Africorp Training and Manpower Developoment

31/05/2020

14/11/2019

We are in the process of accrediting a new training company, we are looking for assessors and moderator.

Interested person should be available to do assessment and moderation.

National Certificate: Music Industry: Sound Technology

Further Education and Training Certificate: PC Engineering

Further Education and Training Certificate: Graphic Web Design and Multimedia

Further Education and Training Certificate: Website Development

Further Education and Training Certificate: Information Technology: End User Computing

National Diploma: Public Finance Management and Administration

Further Education and Training Certificate: Municipal Finance and Administration

Certificate: Municipal Financial Management

National Certificate: Environmental Management

National Certificate: Local Government Councillor Practices

Please send CV to [email protected]

09/09/2019

Complaint Handling Course
Improve company reputation and client retention with better complaint handling skills.
How an organisation handles customer complaints is crucial in order to maintain a good reputation and to keep client business. Complaint handling training teaches the process and methodology needed to create an effective customer complaints handling procedure to improve customer care, satisfaction and complaint resolution rates.

Target Audience
Complaint handling course is designed for individuals who are responsible for dealing with and resolving customer complaints. Participants may handle complaints over the telephone, face to face or in writing. We will adapt the course to meet the most frequently used method of complaint handling by the participants.

Course Aim Course Aim
This course will provide participants with the key skills and confidence to improve their handling of customer complaints, with the goal of reaching a satisfactory solution that increases customer retention and loyalty.

Course Objectives
By the end of this training course, the participants will have:

Explained the key skills and qualities needed to handle customer complaints.
Demonstrated empathy whilst responding to customer requests and concerns
Identified the customer's needs through the use of questions and active listening
Practised defusing a customer's emotional response that they find difficult
Resolved a typical work based complaint effectively

Improve company reputation and client retention with better complaint handling skills. How an organisation handles customer complaints is crucial in order to maintain a good reputation and to keep client business. Complaint handling training teaches the process and methodology needed to create an ef...

06/09/2019

JOB PROFLING SERVICES
Our job profiling services is description of a particular work function that includes the elements deemed necessary to perform the post effectively. Specifically, a job profile developed by the personnel department of a business might include such things as job responsibilities, required qualifications, advancement prospects, and the initial hourly pay or salary associated with the position.

NEW ROLES
For new roles that have not previously existed in your organization, the resulting profile will be the same – our process changes. We may profile other organizations with similar roles, use pre-existing profiles from our database or conduct an analysis determining how this role impacts the various organizational functions.

06/09/2019

SKILL AUDIT SERVICES
We provide a skills audit services. The process of assessing your employee’s skills via a questionnaire or one-to-one, and then identifying potential knowledge gaps which might affect the long-term plans of the company or the growth of the individual.
By regularly assessing the knowledge that already rests within your workforce, you can help develop the careers of existing employees and improve your retention rates, while also identifying the skills required of new hires.

The specific objectives of the skills audit will include the following:
Identify the skills and knowledge that the organization requires and currently has.
Provide an overview of the scarce and critical skills needs that will enable the organization to deliver on its strategic objectives and goals.
Identify the skills gaps and recommend targeted training and skills development interventions for every employee.
Develop skills profiles for all occupations.
Provide accurate information for development of Workplace Skills Plan.
Generate, present and consolidate skills audit report and recommendations

06/09/2019

RECRUITMENT SERVICES
One of the most critical decisions a manager has to make is hiring and selecting the right talent that "fits" the position, the team and the culture.

Personalised service
Our experienced recruitment consultants’ work with you to identify your hiring needs and find the right fit within your budget and time frame. Whether you’re looking to fill a permanent, temporary or project-based position, our recruitment teams will connect your company with the best industry talent.

Deep industry knowledge
Our wide teams specialise in finance and accounting, financial services, technology, creative, and administration recruitment, with extensive experience and comprehensive knowledge of the employment trends impacting the local market. Their industry knowledge helps ensure that our candidates have the right experience and fit for the position you are hiring for.