13/04/2023
SOCIAL MEDIA AND CUSTOMER SERVICE COORDINATOR
Closing date: 28 April 2023
Appointment: Permanent, full-time position
Area: Centurion, Gauteng
Salary: R 10 000-00– R 13 000 CTC per month
Qualification: A degree or diploma in graphic design, visual communication, or a related field
Packages: Proficiency in Adobe Creative Suite, including Photoshop, Illustrator, and InDesign
Background about company:
A leading Automotive company in South Africa and neighbouring countries, with over 125 branches that pride themself on offering their customers the best products and services in the industry is seeking a talented and creative Social Media And Customer Service Coordinator to join their team.
• Post Matric Qualification
• 5 years of experience as a Social Media Coordinator or similar role
• Social Media Strategist using social media for brand awareness and impressions
• Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
• Understanding of SEO and web traffic metrics
• Good understanding of social media KPIs
• Familiarity with web design and publishing
• Excellent multitasking skills
• Previous experience in a customer service role is preferred
• The ability to respond appropriately under pressure
• Develop, implement and manage our social media strategy
• Define most important social media KPIs
• Work with copywriters and designers to ensure content is informative and appealing
• Collaborate with Marketing, Sales and Product Development teams
• Manage and oversee social media content
• Measure the success of every social media campaign
• Keep abreast of the latest social media best practices and technologies
• Use social media marketing tools such as Buffer
• Monitor SEO and user engagement and suggest content optimization
• Communicate with industry professionals and influencers via social media to create a strong network
• Promptly responding to customer queries via email, phone, and social media channels.
• Immediately escalating serious complaints or issues that you are not equipped to deal with
• Liaising with branch managers to find the best solutions to customers’ issues
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
• Maintaining a polite, helpful, and professional manner at all times
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
• Familiarizing yourself with new products and services as they are introduced
• Attending meetings as required
• Respecting client confidentiality at all times
If you meet the above-mentioned requirements, please send your detailed CV, copies of qualifications and professional body registration document to
E-mail: [email protected]
Subject: Social Media And Customer Service Coordinator
If you are not contacted within 2 weeks of the closing date, please regard your application as unsuccessful.
EASTERN PERSONNEL CONSULTANTS CC (SINCE 1990)
Contact number: 0123483218
Website: www.easternpersonnel.co.za
Facebook: https://www.facebook.com/easternpersonnelconsultants
LinkedIn: https://www.linkedin.com/company/easternpersonnel
IMPORTANT NOTICE: ¬By applying for this position and providing Eastern Personnel Consultants CC with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent. If your application is not successful, we retain your CV and other information provided for a period of 3 months. If you object to your information being used in accordance with the aforementioned clauses, please do not apply.
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