23/04/2026
๐๐จ๐ฆ๐ & ๐๐๐ฌ๐ข๐ก๐ ๐ง๐๐๐๐ก๐ง are currently recruiting for a professional ๐๐๐ก๐ง๐ฅ๐๐ ๐ฅ๐๐ฆ๐๐ฅ๐ฉ๐๐ง๐๐ข๐ก๐๐ฆ๐ง for a hotel group based in the Eastern Cape.
This role is ideal for a detail-oriented and guest-focused reservations professional who thrives in a fast-paced environment, enjoys working with systems and numbers, and is confident handling high volumes of enquiries while delivering exceptional service and maximising revenue.
โข Proven experience in a reservations or front office role within a hotel environment
โข Handle all reservation enquiries via phone, email, and online platforms efficiently and professionally
โข Process individual and group bookings accurately within a PMS system (Opera experience preferred)
โข Manage payment processes including deposits, reconciliations, refunds, and credit note administration
โข Ensure all reservations have correct billing details, payment confirmations, and supporting documentation
โข Monitor room availability, quote rates according to company policies, and maximise revenue through upselling
โข Maintain accurate reservation records, guest profiles, and booking details
โข Liaise with Front Office, Sales, Marketing, and Revenue teams to ensure seamless booking processes
โข Assist with financial admin including AR invoices, commission processing, and debtor support
โข Compile and assist with daily reports, occupancy updates, and reservation tracking
โข Strong administrative skills with high attention to detail and accuracy
โข Excellent communication skills, strong telephone etiquette, and ability to multitask under pressure
๐ฆ๐๐ฎ๐ฟ๐: ASAP
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐: Negotiable on experience
๐ง๐ผ ๐ฎ๐ฝ๐ฝ๐น๐: [email protected]