14/10/2026
Reservations Manager
R11 000 per month + Commission
Knysna, WC
An exciting opportunity has become available for an organised, professional and customer-focused Reservations Manager to join an established luxury holiday rental and property management company based in Knysna. This role is perfect for a proactive individual with a passion for hospitality, excellent attention to detail and the ability to deliver exceptional guest experiences while maximising booking opportunities.
Requirements
Previous experience in reservations, hospitality, holiday rentals or guest-service administration
Excellent English communication skills, both written and verbal
Strong organisational abilities with exceptional attention to detail
Proven ability to manage multiple bookings, enquiries and administrative responsibilities simultaneously
Confident communicating with discerning guests and providing professional customer service
Strong sales ability with a proactive approach to converting enquiries into confirmed bookings
Proficiency in Microsoft Office, booking systems, task-management platforms and AI tools
Experience with calendar synchronisation across multiple booking platforms advantageous
Knowledge of Asana, Mailchimp and Sage advantageous
Strong problem-solving abilities and the ability to work independently and within a team
Matric certificate, valid driver's licence and reliable own transport
Must be available to work full-time from the Knysna office
Willingness to participate in an agreed after-hours, weekend and public holiday standby schedule
Minimum of 3 recent, contactable references
Key Responsibilities
Manage the full reservations process, from initial guest enquiries through to booking completion and close-out
Prepare quotations, follow up on enquiries and convert prospective bookings into confirmed reservations
Coordinate booking confirmations, rental agreements and guest correspondence
Maintain accurate availability calendars, booking records and reservation information across multiple platforms
Provide professional guest support before, during and after stays, ensuring a seamless customer experience
Resolve guest enquiries and concerns promptly, escalating matters when necessary
Coordinate guest arrivals, departures and special requests with property managers and housekeeping teams
Liaise with the finance department regarding booking payments, refundable security deposits and outstanding balances
Maintain accurate reservation documentation and administrative records
Assist with approved marketing activities and occasional financial administration as required
Identify opportunities to improve booking conversions, guest satisfaction and reservation efficiency
This is a fantastic opportunity for a motivated hospitality professional to join a dynamic holiday rental business, work with an exclusive property portfolio and earn additional commission through successful bookings.
To apply, please forward your CV to [email protected]