CallForce

10/06/2026

Tomorrow is the day! 📅

The Customer Xperience Alliance CX Innovation Conference 2026 takes place tomorrow at the Hallam Conference Centre in London, and we couldn’t be more excited to have Justin Aldrich representing CallForce on the panel.

If you work in CX, contact centres, or outsourcing – and you’re not yet registered – there’s still time to secure your spot.

Expect a full day of sharp insight and honest conversation from 120+ senior CX leaders and delegates, covering everything from emerging outsourcing locations and the latest technology to new ways of delivering real business outcomes and improving customer experience.

Justin will be taking part in Panel Session 5: “The Great CX Outsourcing Reset: The Future of CX Delivery and Location Strategy” – a session we’re confident will spark some genuinely important conversations.

📍 Hallam Conference Centre, London | 📅 11 June 2026

🔗 Register now: https://cxalliance.org/events/annualconference2026/

Venue Hallam Conference Centre, 44 Hallam St, London W1W 6JJ The CX Alliance – CX Innovation Conference 2026 Join us and 120+ CX leaders at the CX Alliance – CXInnovation Conference 2026, the definitive event for the CX sector, contact centre professionals, and customer-first thinkers. Hear from...

08/06/2026

It's shaping up to be an exciting week at CallForce! 🙌

We are proud to have Justin Aldrich representing CallForce as a panellist at the Customer Xperience Alliance – CX Innovation Conference 2026 this Thursday in London.

Justin will be joining fellow industry leaders for a panel discussion on "The Great CX Outsourcing Reset: The Future of CX Delivery and Location Strategy" – covering vendor consolidation, geopolitical risk, real-time voice translation, and the AI landscape.

With 120+ senior CX leaders and delegates from some of today's leading brands in the room, it promises to be a day of real insight and honest conversation.

📍 Hallam Conference Centre, London | 📅 11 June 2026

Spots are still available – register here: https://cxalliance.org/events/annualconference2026/

05/06/2026

Durban, we're coming for you! 🚀

CallForce is growing and we're on the lookout for additional BPO-suitable premises in the greater Durban area.

Our team will be in Durban on Monday 8 and Tuesday 9 June and would love to view any properties suited to a large-scale contact centre operation.

Know of a space that could work? Get in touch with Jerome directly:
📧 [email protected]
📱 069 041 4126

Let's build something great together, Durban. 💼

04/06/2026

We have some exciting news to share - CallForce is moving to brand new offices in Randburg! 🏢✨

This isn't just a change of address. It's a statement of intent. Our new space is modern, dynamic, and designed to inspire the kind of performance our clients have come to expect from us.

As we continue to grow our three world-class sites serving local and international brands, this move reflects our commitment to investing in our people, our infrastructure, and our ability to deliver at the highest level.

Our team deserves a workplace that matches their ambition and this is exactly that.

Watch this space. The best is still to come! 👊

03/06/2026

Funky slippers. Big hearts. Brighter dreams. 🧡

To end off the month of May, our CallForce team stepped into Slipper Day in the most wonderful way - wearing their most creative slippers, donating generously and showing up for a cause that truly matters.

All proceeds go to Reach for a Dream, an organisation dedicated to fulfilling the dreams of children living with life-threatening illnesses in South Africa. Every contribution, no matter the size, makes a real difference to a child and their family.

We are so proud of our people for embracing this with such warmth and enthusiasm. This is what looks like in action.

Thank you to everyone who participated, you reminded us that even the smallest gestures can leave the biggest footprint. 💙

02/06/2026

Our UK footprint is growing and the momentum is building.

We've just secured two new UK client partnerships. One is already live and growing, with the second set to launch in the coming weeks.

It's a testament to our incredible teams and the growing demand for smart, flexible outsourcing solutions.

If you want to know why UK brands are partnering with us for customer acquisition and customer service, get in touch with Justin, our Global Business Development Executive 👇

https://www.linkedin.com/posts/activity-7463121591338590208-gNp0?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAOO71QB66k6wQjFrbz4_sDWdO7WaQK4UsM

An exciting few weeks for the CallForce Outsourcing Specialists team as we continue to expand our footprint in the UK market. We have secured two new UK client partnerships - one is already successfully live and growing with the second scheduled to go live in the coming weeks. These wins reflect the...

01/06/2026

We are proud to share that Customer Experience Magazine has featured our OnviForce story and the headline captures exactly where we believe the industry is heading.

OnviForce represents everything we believe outsourcing should be: AI at the core, outcomes over activity and real performance improvement in real time. We are excited for what this means for our clients and the industry.

Thank you for sharing our story CXM! Get the full story👇
https://cxm.world/customer-experience/callforce-and-onvisource-think-traditional-bpo-is-already-obsolete-onviforce-is-their-answer/

OnviSource, Inc.

South African business function outsourcer CallForce and US-based AI analytics and automation provider OnviSource have announced the launch of OnviForce, a joint venture that delivers AI-native outsourcing services from South Africa to organisations in global markets. The venture represents a delibe...

27/05/2026

We are delighted to share that Justin Aldrich representing CallForce will be joining the panel at the CX Alliance – CX Innovation Conference 2026.

📍 Hallam Conference Centre, London | 📅 11 June 2026

Justin will be part of a thought-provoking discussion on "The Great CX Outsourcing Reset: The Future of CX Delivery and Location Strategy" – a session exploring the key forces reshaping how CX is delivered globally.

Topics on the agenda include:

📌 Consolidation risk and vendor rationalisation: Navigating an outsourcing landscape defined by fewer, larger players.
📌 Diversification driven by geopolitical and continuity concerns: Why more brands are moving away from single-region delivery models.
📌 Real-time voice translation and its impact on location strategy: And what this means for traditional nearshore and offshore approaches.
📌 The possibility of an AI bubble burst: Looking beyond the hype to understand what genuine transformation actually looks like.

If you work in CX leadership, procurement, or outsourcing strategy, this is a session well worth being in the room for.

🔗 Register now: https://cxalliance.org/events/annualconference2026/

21/05/2026

We are proud to share that Customer Experience Magazine has featured our OnviForce story, and the headline captures exactly where we believe the industry is heading.

Thank you CXM for helping us share what we are building. We are thrilled to be leading this conversation and even more excited about what it means for our clients.

OnviForce represents everything we believe outsourcing should be: AI at the core, outcomes over activity and real performance improvement in real time.

Read the full article here 👇
https://cxm.world/customer-experience/callforce-and-onvisource-think-traditional-bpo-is-already-obsolete-onviforce-is-their-answer/



OnviSource, Inc.

South African business function outsourcer CallForce and US-based AI analytics and automation provider OnviSource have announced the launch of OnviForce, a joint venture that delivers AI-native outsourcing services from South Africa to organisations in global markets. The venture represents a delibe...

17/05/2026

Do you have what it takes to lead a winning sales team?

We're on the lookout for an experienced Team Leader with a background in insurance sales to drive performance, coach agents, and hit targets consistently.

✔️ 2+ years BPO/call center insurance experience
✔️ Grade 12 | RE5 a bonus
✔️ Strong leadership & compliance knowledge
✔️ Clear criminal & credit record

💼 This is your chance to grow your career with a company that values results and people equally.

👉 Apply now - [email protected]