CallForce

01/10/2026

🏆 WE’VE MADE IT TO THE FINALS! 🏆

We’re incredibly proud to announce that CallForce is a finalist in FIVE categories at the CapeBPO Awards 2026! 🎉

A huge congratulations to our individual finalists:

🌟 Mishianyane Beveline Bokgola — Top BPO Quality Professional
🌟 Muhammed Taahir Abdol — Top BPO Operational Manager
🌟 Nkosinathi Gift Sifundi — The Gareth Pritchard Award for Championing Resilience and Achievement

And to our entire CallForce team for being recognised in:

🏆 Top BPO Operator (Medium)
💡 Top Technical Innovation

This recognition belongs to our people and reflects the passion, resilience, innovation and commitment to excellence they bring to CallForce every day. ❤️

And there’s more to celebrate! As CapeBPO finalists, we also advance as National Semi-Finalists in the BPESA GBS Alchemy Awards 2026! 🇿🇦

Congratulations, Team CallForce — we couldn’t be prouder!

Next stop: the blue carpet! 💙✨
https://lnkd.in/p/g8H-tZJM

29/09/2026

A busy week for the CallForce team! Justin joined the BPO Peer Group gathering hosted by Customer Xperience Alliance in London.

It was a closed door session under Chatham House rules, with industry peers sharing experiences and talking candidly about where BPO is heading.

Thank you to Customer Xperience Alliance for bringing everyone together. We're grateful to be part of a community that learns from one another. 💙

28/09/2026

Last week, our team had the privilege of presenting to the CapeBPO Awards judges, sharing the work and achievements that earned us a place as semi-finalists. 🏆

It takes confidence and pride to stand in front of a panel and talk about what you've built, and our people did it with honesty, energy and a real love for what they do.

Thank you to the CapeBPO judges for their time and thoughtful conversation, and to everyone at CallForce whose hard work made it possible. On to the final awards! 💙

Together we create a brighter tomorrow.

24/09/2026

As we celebrate Heritage Day, today is a day to honour the cultures, languages and traditions that make South Africa what it is.

At CallForce, that diversity shows up in our team every single day, different backgrounds, different stories, the same shared commitment to doing right by each other and our clients.

We're proud to be a South African company and prouder still of the people who make it one. Happy Heritage Day! 💙

22/09/2026

Great news for South Africa's BPO sector! The Western Cape Government has committed R39.2 million to digital skills training for young people, opening doors into the BPO industry for unemployed youth aged 18-35.

This is how a talent pipeline gets built, and it is exactly the kind of investment that keeps South Africa a world-class outsourcing destination.

Source: Outsource Accelerator
https://news.outsourceaccelerator.com/western-cape-bpo-skills/

The Western Cape's SkillsBoost 2026 plan names BPO a priority sector, funding AI-ready skills training as the province hosts two-thirds of national BPO jobs.

15/09/2026

New Gartner research found that only 1 in 4 AI customer service projects actually deliver a return. Another quarter lose money. And yet most companies are investing more anyway.

At CallForce, we believe in AI that proves its worth, not just AI for the sake of it.

Source: Gartner, via CX Dive
https://www.customerexperiencedive.com/news/only-one-quarter-of-ai-customer-service-use-cases-produce-roi/827951/

Customer service teams are increasing investments in the technology even as economic value remains elusive, Gartner finds. 

10/09/2026

Some people don't just do a job. They shape a company. 🎉

Today we're celebrating Roshan Sookdeo's 9th anniversary at CallForce. As our Global Outsourcing Director, his leadership has driven so much of our global BPO growth from right here in South Africa.

Thank you for everything you bring, Roshan. Here's to an exciting 10th year and to smashing that doctorate too! 🥰

09/09/2026

We're so proud to share that CallForce has been named semi-finalists in five categories at the CapeBPO Awards 2026! 🎉

Our nominations:

Top BPO Quality Professional — Mashianyane Beveline Bokgola
Top BPO Managers — Denver Anthony & Muhammed Taahir Abdol
Top SMME BPO Operator — CallForce Outsourcing Specialists
Top Technical Innovation — CallForce Outsourcing Specialists
Top Digital Solution and Transformation Operator of the Year — CallForce Outsourcing Specialists

Five categories in one cycle isn't something we take for granted. It reflects the consistency of a whole team.

Congratulations to Beveline, Denver, Taahir, and everyone at CallForce who made this possible. We couldn't be prouder of you. 💙

07/09/2026

Labor Day has always been about more than a long weekend. It's a moment to pause and genuinely appreciate the people behind the work, the ones who show up, solve problems and quietly keep things running.

To our friends, clients and colleagues across the USA and Canada, we hope this weekend gives you real rest. Time with the people you love or simply time for yourself.

Thank you for everything you bring to what we build together. 💙