13/03/2020
Dispatch Clerk Vacancy
Dispatch Clerk Duties and Responsibilities
• Dispatch Drivers to Local Areas
• Answer Incoming Calls
• Facilitate Work Assignments
• Update Data
• Perform Clerical Tasks
Dispatch Clerk Skills
• Data entry – since they manage driver operations, dispatch clerks enter and maintain up-to-date data related to daily workload, such as mechanical failures, transport delivery service confirmations, customer requests, and invoiced expenses
• Communication skills – strong written and oral communication in Afrikaans and English is vital for this dispatch clerks because they must build strong relationships with drivers and customers to decrease the stress of last-minute schedule changes that are part of the job
• Troubleshooting – successful dispatch clerks are team players who regularly troubleshoot to solve a wide variety of problems, such as fixing invoicing issues, answering questions, and quickly responding to customer and personnel complaints
• Customer service – dispatch clerks interact daily with drivers, service professionals, and customers while handling requests, complaints, and frustrations from each with excellence and professionalism
• Time management – the duties dispatch clerks perform are often managed simultaneously throughout a shift, which means they must prioritize tasks effectively and swiftly plan for changing workload needs
Experience:
2-5 Years’ experience in either receiving or Dispatch clerk
Have to be proficient in tools of the trade:
• Microsoft Office (Excel spreadsheets and word processing)
• Communication tools (headset mics and technology)
• Transport logistics, warehouse and customer service software
Dispatch Clerk Education and Training
• Matric
• Code 8 Licence
Dispatch Clerk Salary on NBCRFLI Rates
• R51.76 per hour
Location:
5 Edward Ave, Hennopspark, Centurion, 0172
Please send your CV to [email protected] if you have the required qualifications and experience