20/01/2022
Junior Field Service Engineer
Excellent opportunity for a recent graduate to join the exciting and lucrative medical field.
Offering a Basic salary with vehicle + Fuel and benefits
In this role, you have the opportunity to be responsible for defined procedures and methodologies to install, configure, test, maintain and support hardware and software solutions, including problem identification, system architecture definition / specification, implementation, basic integration, validation and verification testing, customer education, solution activation, and system restoration.
You are responsible for
• Serves as the technical resource for implementing solutions that require analysis of situations or data, and an in-depth knowledge of the solution.
• Prepares site assessments.
• Provides technical review of system configurations to ensure viability of system performance.
• Prepares as-built drawings to document work completed during project or particular job.
• Resolves complex customer issues requiring independent judgment based on strong IT knowledge and skills.
• Provides remote and on-site technical support to installed customer base.
• Instructs customers in the operation and maintenance of the Lomaen solution.
• Performs regular maintenance, completes required technical modifications, and conducts troubleshooting and repair to remedy issues.
• Escalates any technical configuration that is not consistent with technical standards.
• Proactively suggests process and product improvements based on site experiences and IT knowledge.
• Demonstrates skills of an IT professional with an in-depth understanding of Lomaen’s Product(s), IT industry practices and company policies and procedures.
• Delivers customer projects that require analysis of situations and full understanding of the solution being implemented.
• Normally receives little instruction on day-to-day work, works independently, and should be able to take the lead role in most customer engagements.
• Exercises independent judgment to adapt to typical variances in the customer environment for obtaining effective results.
• Properly completes assigned project activities with responsibility for results within project work estimates and defined delivery methods
• Works in conjunction with internal project managers, clinical application consultants, field service engineers, senior Technical Consultants, third-party entities, and customer technical lead.
• Provides regular status of installation activities to project manager, other team members, and functional manager.
• Collaborates with Lomaen Medical Solution Architects to assist in the solution selling process.
• Diagnoses and resolves technical hardware and software issues (remotely & on-site).
To succeed in this role, you should have the following skills and experience
• Recent Graduate degree level or equivalent desired in Clinical or Electrical or Mechatronic or Computing Systems Engineering.
• Excellent PC skills (e.g. experience with Microsoft Windows and Office software applications) including basic level networking skills
• The candidate must be willing to attend oversees equipment training when required
• The candidate must be willing to travel on occasional basis for support in other regions
• Strong Customer focus
• Capacity to listen and communicate in a clear and effective manner
• Problem solving/troubleshooting mind-set
• Strong team player
