22/02/2024
Reservation / Front Office Manager - Salary R15000 Plus per month
Minimum 5 years prior hotel Reservations Managerial experience
Diploma / Degree compulsory in Marketing / Tourism
Must have Opera Experience (Compulsory)
Experience to Manage staff. Must be Fluent in English (Speak/Read/Write)
Ability to provide and interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Promote team spirit and encourage excellence in telephone sales and service performance among all reservations staff
Work with Reservation Agents to improve their sales techniques as well as ensure an ongoing coaching, training, and development of staff
Implement monitoring and scoring of agents to achieve luxury quality standards
Ensure the maintenance of accurate reservation records and at the same time ensure that employees are completing all assigned duties as well as following all established hotel / department policies
Maintain employee discipline, conduct employee reviews, conduct monthly departmental meetings and various briefings on policy changes, new promotions and new procedures
Responsible for loading and maintaining rates, packages and tracking codes in the Property Management system
Responsible for regular monitoring of room categories in the PMS system, to ensure revenue maximization and potential yield management opportunities
Effectively control high occupancy and oversold dates to ensure minimal guest “walks” and to maintain hotel profitability
Maintain awareness of budgetary goals, occupancy and revenue forecasts and react in an immediate manner to changes in market conditions and/or any condition that would otherwise alter the current selling strategies, relative to transient business
Ability to create good working relations between reservations sales staff and all hotel departments
Knowledgeable and proficient in the area of sales and sales techniques
Requires good time management, organizational skills and the ability to work well under pressure and manage multiple priorities
Language Skills: Excellent service skills including etiquette and ability to work with the public including diverse clientele
Excellent communications skills, organization skills and time management required. Knowledge of another language is highly desirable
Job Type: Full-time
Salary: From R15 000,00 per month
Email: [email protected] or 0615443157
