29/07/2026
REMOTE UK IT SUPPORT ENGINEERS
Two Permanent Positions Available
Location: South Africa — fully remote
Employment: Permanent, full-time
Working hours: UK-aligned hours
Salary: Highly negotiable, depending on experience, qualifications and suitability
Centurion Careers is recruiting experienced IT Support Engineers for an established UK Managed Service Provider.
The company provides managed IT support, Microsoft cloud services, cybersecurity, network monitoring, backup solutions and remote technical assistance to business clients throughout the United Kingdom.
There are two positions available:
Position 1: 2nd Line IT Support Engineer
This position operates during normal UK business hours, Monday to Friday.
The successful candidate will provide remote second-line technical support to UK-based business clients, resolve escalated support tickets and assist with Microsoft, cloud, server and networking environments.
Position 2: Out-of-Hours Support Engineer
This position operates during UK-aligned weekday evening or night-shift hours.
The successful candidate will monitor client systems, respond to alerts and incidents, assist customers remotely and provide technical support outside the company’s standard UK operating hours.
Main Responsibilities
Provide professional remote technical support to UK clients.
Diagnose and resolve second-line support issues.
Manage and resolve support tickets within agreed service levels.
Support Microsoft 365, Exchange Online, Teams, SharePoint and OneDrive.
Administer Microsoft Azure and Microsoft Entra ID.
Support Active Directory, Windows 10/11 and Windows Server environments.
Troubleshoot networking issues involving DNS, DHCP, TCP/IP and VPN connections.
Monitor systems, alerts, backups and cybersecurity incidents.
Use ticketing, remote monitoring and remote support platforms.
Escalate complex technical matters when required.
Maintain accurate ticket notes and technical records.
Communicate professionally with customers and internal team members.
Minimum Requirements
Applicants should have:
Previous experience in an MSP, service desk, NOC or customer-facing IT support environment.
Strong practical Microsoft 365 experience.
Microsoft Azure and Microsoft Entra ID experience.
Active Directory and Windows Server support experience.
Good knowledge of networking, DNS, DHCP and VPN troubleshooting.
Experience with remote monitoring, ticketing and support tools.
Strong troubleshooting and problem-solving ability.
Excellent English communication and customer service skills.
A stable and reliable employment record.
The ability to work independently from home.
Reliable fibre internet, backup internet and backup power.
A professional and suitable home-office environment.
Availability to work the applicable UK hours or night-shift schedule.
Experience with Intune, Autopilot, Microsoft Defender, firewalls, VMware, Hyper-V, backups, cybersecurity or relevant Microsoft certifications will be advantageous.
Candidate Profile
The client is looking for someone who is technically capable but who also has the right character and attitude.
You should be:
Reliable, professional and responsible.
Customer-focused and confident when assisting clients.
Calm under pressure.
A good communicator and team player.
Willing to learn and take ownership of technical issues.
Interested in building a stable, long-term career with the company.
This is a permanent work-from-home opportunity. Successful candidates will be employed and paid through a South African company in South African rand while supporting the UK-based team.
How to Apply
Email your application to:
[email protected]
Subject line: IT UK
Your application must include:
Your updated CV.
A professional profile photograph.
A motivation email explaining your relevant experience.
Confirmation that you are comfortable working UK-aligned hours.
Confirmation of whether you are applying for the normal UK-hours position, the out-of-hours position, or both.
Details of your Microsoft 365, Azure, Entra ID, NOC, remote support and customer service experience.
Your current salary, expected salary and notice period.
Confirmation that you have reliable internet, backup internet and backup power.
Only applicants with relevant technical support experience will be considered.