29/05/2026
Travel Specialist
Sandton, Johannesburg
R25,000 – R28,000 Total Cost to Company per month
Full-time, Permanent
To apply please send your CV to [email protected] with Travel Specialist in the subject line.
This is an intermediate, multi-skilled group series and FIT reservations Travel Specialist role. Our client is a leading travel management business, specializing in African adventures, scheduled tours, and tailor-made itineraries. They value customer service, operational excellence, and seamless tour delivery across B2B and B2C channels.
Key Responsibilities
Manage reservations for scheduled tours, private guided tours, self-drive tours, and charters, from initial enquiry to final confirmation.
Ensure client requests via shared inboxes and website live chats are actioned promptly, professionally, and in line with response standards.
Prepare and issue quotations for tours, transfers, and accommodations, ensuring competitive rates and operational feasibility.
Confirm bookings and monitor group tour numbers, ensuring supplier allocations are efficiently managed and departures optimized.
Handle invoicing, pre-payments, and supplier payments, ensuring accuracy and adherence to the company’s financial processes.
Implement cancellation policies, negotiate with suppliers where needed, and process refunds in compliance with client agreements.
Coordinate pre-tour logistics, including accommodation confirmations, rooming lists, guide assignments, vehicle bookings, and optional activities.
Support tour guides and guests during tours, handling incidents such as lost luggage, transfer issues, and last-minute changes professionally.
Conduct post-tour operations, including guide debriefs, expense reconciliations, guest feedback reviews, and reporting issues to internal teams.
Maintain exceptional service standards by promptly addressing client and supplier requests, cross-selling relevant products, and ensuring all documentation is accurate and timely.
Collaborate with internal teams to ensure tour itineraries, product content, and systems are up to date and aligned with operational realities.
Monitor financial reports, ensure tour profitability, and flag any booking issues that impact margins or client experience.
Contribute to the growth of the brand by offering expert destination knowledge and assisting with ad hoc sales follow-ups when needed.
Minimum Requirements
Matric.
Excellent knowledge of South Africa’s tourist attractions, routes, seasonality, and travel infrastructure.
Experience in FIT client reservations and group series operations.
Proficiency in online booking systems; Tourplan knowledge is advantageous.
Strong communication, organizational, and problem-solving skills.
Proficiency in Microsoft Office (Word, Excel, Teams).
Own reliable transport and ability to manage tasks independently.