09/11/2021
Job description
A leading logistics company in KZN is looking for a Key Accounts Manager to join their team, the successful incumbent must meet the below criteria:
Key Performance Indicators:
Customer Service
Measure & Improve Customer Service levels and Customer Satisfaction
for all Linehaul clients incl all new clients.
Establish productive, professional relationships with key personnel in
assigned customer accounts.
Forms part of the team around solution development efforts that best
addresses customer's needs, coordinating with Linehaul Ops, X
Dock/Secondary networks, Commercial & any other related support
functions.
Setting up and ensuring clear communication channels exist between,
Internal as well as external stakeholders.
Manage all aspects of clients - Key Accounts.
ensure customer stats are prepared and updated as required.
Conduct regular customer visits and provide updates and reports as
required.
Manage and maintain customer relationships as best as possible and as
mandated by Exec.
KPI's
KPI achievement to be inline & exceed customer targets.
Daily monitoring of KPI activities by key account, and formally address non
conformance
KPI packs to be developed and maintained for all customers, this will
include details such as number of loads, routes, loading/offloading times,
supply vs ordered, on time supply, TAT etc.
KPI Packs to be standardised and relevant info shared daily, weekly &
monthly. This will include info sharing at the weekly profit plan meetings.
KPI's to be maintained at targets defined by the customers. Plans to be put
into place should KPI's be off target.
Continuous improvement to improve status of KPI's
Driver, Truck productivity reporting & improvement in collaboration with
linehaul operational management team
Reporting on performance of drivers, trucks.
These will need to be transitioned to the BI Tool & will monitor and
reporting on Plato and fleet vision discipline.
Business Development
Participate in canvasing clients and developing the customer development
playbook
Onboarding new clients & adhoc clients
Assisting in finding adhoc linehaul opportunities.
Seek 4pl opportunities and manage customers and suppliers
Billing & Delivery Notes
Assist finance in ensuring billing completeness. Check against contract.
Accurate log of all relevant information to be recorded and provided to
finance to bill standing time, overtime, cancellations etc. by customer.
Oversight of Delivery notes team
Any other duties and ad-hoc tasks.
ISO 9001-2015 knowledge & commitment.
2. Competencies:
Must be able to work under pressure,
Dynamic, innovative and structured individual,
Excellent written and verbal communicational skills,
Excellent Telephone etiquette
Professional, hardworking, fast learning individual,
Microsoft Office
Ability to work within a team.
Advanced level of Microsoft excel, statistics preparation & analytical reporting.
3. Qualifications:
Grade 12,
• Minimum of 4-5 years’ experience in a similar role within the logistics industry at management level,
• Relevant tertiary qualification or studying towards one essential,