09/06/2026
Claims Clerk / Claims Handler
Bloemfontein
Short term insurance
We are seeking a highly organized, customer-focused Claims Clerk / Claims Handler to manage the end-to-end processing of insurance claims. In this role, you will act as the vital link between clients, brokers, and service providers, ensuring that every claim is assessed, captured, and finalized efficiently and accurately.
Education: Matric / Grade 12. Regulatory Examination (RE5) or progress toward short-term insurance credits is a strong advantage.
Experience: 2–4 years of active experience processing and handling claims within a short-term insurance environment (personal and/or commercial lines).
Knowledge: Sound understanding of basic policy interpretation, excess structures, and standard claims validation processes.
Skills: Proficient data capturing abilities, excellent communication skills (verbal and written), and a professional telephonic manner.
Traits: Strong multitasking abilities, empathetic client handling, and strict attention to detail under tight deadliness.
Key Responsibilities:
Receive incoming claims notifications, validate policy coverages, and log new claims accurately on the system.
Request and compile all necessary supporting documentation from clients, including claim forms, police case numbers, and damage quotes.
Appoint authorized assessors, loss adjusters, or repairers to evaluate damages in accordance with company protocols.
Assess basic claims against policy terms and conditions to determine liability, or escalate complex files to the Claims Executive.
Keep clients and brokers continuously updated on the progress, approval, or settlement status of their claims.
Prepare finalized claims for payment processing and maintain neat, audit-ready digital claims archives.
Send cv to [email protected]
