13/12/2021
Senior systems engineer needed in Umhlanga, Durban.
essential competencies
Advanced server systems administration (Linux/Unix)
Advanced networking – routing, switching, firewalling and general IP networking experience
Advanced DNS administration
VMware, HyperV, ESXi and related
A minimum of 5 years’ experience installing, maintaining and supporting a corporate/ISP infrastructure environment.
A minimum of 5 years’ working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely
A minimum of 5 years’ experience installing, maintaining and supporting corporate network environments (LAN & WAN)
VPN and WAN setup/support
Indepth understanding of BGP, OSPF, MPLS, VOIP, VPN
CCNA/CCNP (or equivalent)
SAN/NAS technologies
Drivers license
advantageous skills
Mail server experience (Postfix, Sendmail, Exim, Antispam/Antivirus, DNSBL, SMTP protocol & general mail routing)
Wireless networking
LAMP stack
Mikrotik
BGP, OSPF, MPLS, VOIP, VPN
PHP & WordPress admin
Veeam
Fortinet
Microsoft Office 365 and Azure experience
Experience with helpdesk ticketing systems such as OTRS, Zendesk & osTicket, Heat, Remedy, etc.
Microsoft certifications, including MCSA-O365 and MS900/MD101/MS101/MS500
Microsoft Azure certifications in AZ103/AZ300/AZ500
key responsibilities
Maintenance of our ISP network and hosting environment, including mail, DNS, firewall, web and all virtual server environments.
Effective involvement in projects and the rollout of solutions to clients.
Support and maintenance of custom in-house applications.
Managing the integrity of the network, server deployment, and security.
Be accountable for effecting remote and onsite IT support to all internal and external stakeholders in the recording and resolution of all IT support tickets logged and/or calls taken
Provide technical support in terms of hardware, software, systems and administration
Ensure expected service levels and response times are adhered to
Follow the company processes to effectively escalate matters with effective resolutions
Maintain constant communication with end users, engineers, partners and third-party service providers on all matters that require technical support
Provide after-hours support on rotation with the team
Create, oversee and test security measures (e.g. access authentication and disaster recovery)
Build and document network management and telemetry road maps for infrastructure and services
Integrate network management platforms into the Microsoft cloud for new and existing technologies
Experience in workload deployments to public clouds: Amazon, Azure, etc
Architecture and design of fault tolerant systems
personal attributes
A professional who understands that best results are achieved through collaborating with others, and not just in working alone
A natural-born teacher who will do what it takes to up-skill the people around you, and has an opinion on what constitutes great work
Broadly-skilled with the ability to adapt to different tools or workflows according to the deadline or output required
Passionate about keeping abreast of changes in your chosen area of technology
The ability to ingest constructive criticism and work with team input while staying true to the product
The maturity to work purposefully and steadily under pressure with all kinds of clients
The culture of imparting knowledge to co-workers, regardless of years of experience, and to constantly acquire and adopt knowledge from others
A strong online presence (you share your interests on social media) and innate drive to share your knowledge (active participation in the community)
Career-focused with the motivation to forge one’s own path to success within a high-performing team
The drive to be the best in the industry in every task you undertake
The diligence and discipline to get things done, no matter the level or perceived cachet of the task
the details
This position is open to experienced systems engineers that meet the above criteria.
This position is based in Umhlanga, Durban.
Email [email protected]
