27/07/2026
[HIRING] AIR CARGO SALES SUPPORT CUM CUSTOMER SERVICE EXECUTIVE (NOI BAI, HANOI) 🛫 🛫🛫
Are you ready to accelerate your career in the dynamic aviation and logistics industry? ITL Aviation Logistics team at Noi Bai International Airport is looking for potential candidates to join us.
📍 Location: Noi Bai International Airport, Hanoi
💼 Position: Sales Support & Customer Service Executive
⏰ Quantity: 02 (1 Fresher & 1 Senior with min. 2 years of experience)
What You Will Do:
- Manage sales support and customer service activities for assigned Offline Airline products.
- Prepare quotations, pricing proposals, and booking arrangements.
- Develop and maintain strong relationships with freight forwarders and key customers.
- Coordinate closely with overseas partners, airlines, and operations teams for smooth shipment handling.
- Monitor cargo bookings, shipment status, revenue, and service performance.
- Handle customer inquiries, claims, and service recovery professionally.
What We Are Looking For:
✔️Experience:
- For Senior role: Minimum 2 years of experience in Pricing, Sales, or Customer Service within an airline, GSSA, or freight forwarding company.
- For Fresher role: Welcoming enthusiastic candidates eager to start a career in aviation logistics (relevant background is a plus).
✔️Knowledge: Good understanding of air cargo operations and pricing.
✔️Skills: Strong customer service, communication, and problem-solving skills; able to work independently and under pressure.
✔️Language: Good command of written and spoken English.
✔️Tech: Proficient in Microsoft Office.
Why Join Us?
🧲 Industry Exposure: Expand your professional network and work directly with international airlines.
🧲 Attractive Compensation: Competitive salary, great benefits, and attractive Sales Incentive.
🧲 Time Off: Birthday leave, 12 days of annual leave, and public holidays as per regulations.
🧲 Growth & Learning: Access to specialized air cargo training courses and internal soft skill development programs.
🧲 Vibrant Culture: Company trips, family days, sporting events, and opportunities to pitch innovative ideas (Innovation Awards).
📄 Explore detailed Job Description here:
- For Senior position: https://itlvn.com/career/aviation-han-noi-bai-sales-support-customer-service-executive-min-2-years-experience/
- For Fresher position: https://itlvn.com/career/aviation-han-noi-bai-sales-support-customer-service-executive-open-to-freshers/
📩 How to Apply: If you are ready for a new challenge, send your CV to us via [email protected].