Innovature BPO: AI-Driven Outsourcing Partner

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Innovature BPO: AI-Driven Outsourcing Partner A globally recognized outsourcing company leveraging AI and top talent in Vietnam and the Philippines to transform business operations.

Vietnam has benefited from its government’s policies to promote the country as an outsourcing destination. The country’s services segment is expected to expand rapidly given that the average age of the country’s workforce is below 30 and up to 1.5 million people are entering the labour market every year. Innovature provides business and technology outsourcing services to clients in North America, Australia and Asian markets. We enable clients to become high-performance businesses and create long-term relationships by helping drive productivity and efficiency while delivering measurable results. Our commitment is to attract, develop and retain the best talents for our business, challenge our people, demonstrate “can-do” attitude and foster a collaborative and mutually supportive environment.

If an outsourcing partner uses AI to support your processes, you should know how it is governed - and what that means fo...
12/10/2026

If an outsourcing partner uses AI to support your processes, you should know how it is governed - and what that means for your data.

At Innovature, our people complete training and an awareness assessment before they’re approved to use AI for work. They learn to classify data, verify AI-generated information, and report potential security or privacy issues.

Clear boundaries apply. Personal, confidential, and client information may only be used when explicitly authorized and appropriately protected. AI-generated information is also reviewed before it is used or shared for business purposes. This approach builds on the security and privacy practices supported by our ISO/IEC 27001 and ISO/IEC 27701 certifications.

If you work with an outsourcing partner, it’s worth asking how they govern AI.

[𝗘𝘃𝗲𝗻𝘁 𝗥𝗲𝗰𝗮𝗽] Better customer experiences often begin with the operational work customers never see. At Australian Chamb...
08/10/2026

[𝗘𝘃𝗲𝗻𝘁 𝗥𝗲𝗰𝗮𝗽] Better customer experiences often begin with the operational work customers never see. At Australian Chamber of Commerce Vietnam's workshop, “The Future of Customer Experience: AI, Automation & Smarter Decision Making,” our COO Quang Doan represented Innovature BPO, sharing an operational perspective on where AI and automation can create value in back-office work.

The session reflected a principle we see across client operations: each use case needs a measurable business problem, documented rules and exceptions, clear ownership, and a defined role for human judgement. These foundations help businesses move from promising pilots to reliable day-to-day performance.

Beyond the speaking session, the event created valuable space to exchange perspectives with fellow speaker Alice N., panelists Colin Blackwell, Marco Fazio and Khang Nguyen, and business leaders across industries.

Thank you to AusCham Vietnam - Edwin H. Law for bringing the community together. As a Corporate Member, Innovature values opportunities to contribute operational experience, strengthen industry connections and continue practical conversations around responsible AI adoption.

𝐉𝐨𝐢𝐧𝐭 𝐆𝐚𝐭𝐡𝐞𝐫𝐢𝐧𝐠: 𝐒𝐢𝐧𝐠𝐚𝐩𝐨𝐫𝐞 – 𝐕𝐢𝐞𝐭𝐧𝐚𝐦 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧Expanding into a new market tests your assumptions about operati...
05/10/2026

𝐉𝐨𝐢𝐧𝐭 𝐆𝐚𝐭𝐡𝐞𝐫𝐢𝐧𝐠: 𝐒𝐢𝐧𝐠𝐚𝐩𝐨𝐫𝐞 – 𝐕𝐢𝐞𝐭𝐧𝐚𝐦 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧
Expanding into a new market tests your assumptions about operations, talent and strategy. For Singaporean leaders considering a venture or partnership in Vietnam, what can a founder’s firsthand experience reveal about the decisions ahead?

We’re pleased to share that Thuy Doan, Founder & CEO of Innovature BPO, will speak at The Vietnam Playbook: Key Considerations for Business Success on October 14.

In “The Entrepreneurial Journey in Vietnam: Key Lessons and Common Pitfalls,” Thuy will share lessons from founding Innovature BPO in 2015 and building it into a trusted outsourcing partner for businesses across the U.S., Europe and APAC. Drawing on over 20 years of experience in finance, business operations and leadership, she’ll offer a founder’s perspective on the choices and common pitfalls leaders should consider as they build in Vietnam.

Join us to exchange perspectives and connect with business leaders from Singapore and Vietnam. The gathering is organized by ISCA Vietnam Chapter and supported by Republic Polytechnic Singapore.

🔗 Register Here:https://forms.cloud.microsoft/Pages/ResponsePage.aspx?id=p53rzajQ70e1gg7edhBpNpSmILIXwztOj4v7uTH_75dUOFFBT0hONEY5SjhKVEIzMExWRE01NFAzSS4u

📅 Wednesday, 14 October 2026 | 2:00–5:00 PM
📍 W Business Center, 200 Pasteur St, Xuan Hoa Ward, HCMC

AI can help students draft a CV. Understanding what employers are looking for gives that CV direction.As part of the Bác...
01/10/2026

AI can help students draft a CV. Understanding what employers are looking for gives that CV direction.

As part of the Bách Khoa Career Fair event series, Mr. Minh - Talent Acquisition Manager at Innovature BPO, shared the “story behind the Apply button” as a speaker at the “CV Hiệu Quả - Phỏng Vấn Thành Công” workshop.

His session explored the purpose of a CV and the reasoning behind interview questions. Understanding these helps students choose relevant examples and explain how their capabilities fit a role.

For Innovature BPO, this points to a practical responsibility for employers: make hiring expectations clearer. Sharing experience from recruitment can help students connect their education with workplace needs and prepare more thoughtfully for their first opportunities.

Thank you to the organizing team and Bach Khoa students for the opportunity to exchange perspectives on preparing for work.

There is something special about celebrating people for who they are, not just for the work they do🎉This September, we’r...
30/09/2026

There is something special about celebrating people for who they are, not just for the work they do🎉

This September, we’re celebrating our Virgos and Libras, thoughtful, caring, balanced, and full of character. In the fast-paced business landscape, these traits are invaluable. To our global clients, they mean dedicated, meticulous, and harmonious partnerships. To us at Innovature, it means having a team whose presence and energy make this a truly great place to work.

Thank you for the small everyday moments you bring to the office. We hope the year ahead feels kind, meaningful, and full of things that make you genuinely happy.
Happy Birthday, September stars from Innovature Family 🎂💙

Who’s leading the Innovature Steps Challenge 2026? 👟 The latest leaderboard is here!Congrats to our top individuals and ...
28/09/2026

Who’s leading the Innovature Steps Challenge 2026? 👟 The latest leaderboard is here!
Congrats to our top individuals and teams so far. 🏆 The race isn't over yet, every kilometer boosts your personal rank and helps your team climb to the top.
Keep moving, and remember to track your steps!

25/09/2026

Mid-Autumn at Innovature, in the best way 🌕💙
A few playful moments, a lot of laughter, and plenty of little memories that made the office feel extra warm that day. Sometimes, that’s all you need, a little pause, good people around you, and something worth smiling about!!
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Một vài khoảnh khắc tinh nghịch của các Innovaturers, vài tràng cười “hihi” và một chút ồn ào dễ thương giữa những ngày bận rộn. Không cần điều gì quá lớn để tạo nên một kỷ niệm đẹp. Đôi khi chỉ cần cùng nhau dừng lại một chút, ngồi gần nhau hơn, chia nhau miếng bánh Trung Thu và cười thật vui là đã đủ để thấy ngày hôm đó đặc biệt hơn rồi. Một mùa Trung Thu nhẹ nhàng, gần gũi và rất Innovature!!!!

Gallup’s U.S. study of 717 recent voluntary leavers found that 42% believed their manager or organization could have tak...
22/09/2026

Gallup’s U.S. study of 717 recent voluntary leavers found that 42% believed their manager or organization could have taken action to prevent their departure.

For outsourcing buyers, annual attrition is too blunt. It does not show which roles were lost, how much account knowledge left or how long replacements need to reach proficiency.

Before signing, request account-level definitions and 12-month trends across the seven metrics in this visual. Then compare them with SLA, quality and backlog. Innovature BPO protects delivery continuity through workforce planning, role-based training, documented backup coverage and account-level governance.

Reviewing an outsourcing partner or concerned about workforce stability in your current operation?

Talk to Innovature BPO about the workforce controls behind stable delivery: https://innovatureinc.com/contact-us/

Managed-services BPO contract value reached $4.8 billion in H1 2026, up 47% year over year (Source: ISG 2Q26 Index)That ...
19/09/2026

Managed-services BPO contract value reached $4.8 billion in H1 2026, up 47% year over year (Source: ISG 2Q26 Index)

That growth does not tell a buyer which operating model to choose. A stable process with strong internal management usually needs dedicated capacity. A process consuming too much supervision needs a partner accountable for delivery, quality and recovery.

Choose the wrong setup, and either management effort remains or scope keeps changing. Before discussing headcount or price, define what the partner should own. Innovature can help map the right model around your operation.

▶️Let’s talk about what’s holding your operation back: https://innovatureinc.com/contact-us/

Lighting the Way Together: Mid-Autumn Gratitude for Every Innovaturers🌕💙 The brightest milestones aren't just built on h...
18/09/2026

Lighting the Way Together: Mid-Autumn Gratitude for Every Innovaturers🌕💙
The brightest milestones aren't just built on hard work, they are sustained by the unseen support at home.

This Mid-Autumn, we pause to look beyond the projects, deadlines, and results to honor the true foundation of our success: you, and the families standing beside you. To every Innovaturer, thank you for the energy, care, and commitment you pour into your teams every single day. And to your loved ones, who share in the busy seasons, the late finishes, and every victory along the way, thank you for being our quiet strength.

Wishing you and your families a peaceful, joyful, and deeply meaningful Mid-Autumn Festival ✨

Address

District Building, 159C De Tham Street, Cau Ong Lanh Ward, District 1
Ho Chi Minh City
70000

Telephone

+84918705429

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