05/09/2020
Position: Customer Service Representative
Location: Westchester County, NY Area
We are working with a client who is seeking a Customer Service Representative to join their team in the Westchester County area. You will provide critical order processing support to the team's salespeople, suppliers, customers, logistics coordinators, and offices around the globe.
Customer Service Representative Job Responsibilities:
· Serves customers by providing product and service information and resolving product and service problems.
· Attracts potential customers by answering product and service questions and suggesting information about other products and services.
· Corresponds with warehouses and arranges freight.
· Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
· Confirms pricing and programs for customers.
· Contributes to team effort by accomplishing related results as needed.
Qualifications:
· Associate or Bachelor’s degree in a related field.
· Logistics background a plus.
· Proficiency in Microsoft Word, Excel, and QuickBooks required
· Ability to plan and prioritize work to manage time effectively and accomplish assigned tasks.
· Anticipate changes and recognizing problems and responding with creative, practical, and effective solutions.
· Exceptional communication skills and the ability to provide information and detail to customers.
Our client is looking to move very quickly, and we will be conducting first-round interviews in the coming days.
https://www.facebook.com/kdssearch
If this sounds like YOU, please submit an updated MS Word Resume.