Elite CSP Agents LLC

01/03/2020

Now is the time to start your work from home career with Elite CSP Agents. Visit our website to apply today! www.elitecspa.com

01/03/2020

Training Starts 2/3/2020
1-2 yrs call center/customer service exp.
Previous Experience with Individual Taxes is a plus!

• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for TurboTax customers.
• Interact with customers via phone focusing on software navigation questions as well as assisting customers with locating prior years’ returns and amendments.
• Serve as an ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up actions

Logitech C170 We**am and Webaround Banner Round Ocean Blue will be mailed to you.

01/03/2020

Training Starts 9/9/2019
Pay $10-12
1-2 yrs call center/customer service exp.

• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for TurboTax customers.
• Interact with customers via phone focusing on software navigation questions as well as assisting customers with locating prior years’ returns and amendments.
• Serve as an ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up actions

10/30/2019

09/13/2019

08/19/2019

More Interview invites were emailed today! Please check your emails. Thank You!!

08/15/2019

Interview Invites will go out today!! Please check your email $$

08/15/2019

Service Type: Non-Trip Phone Customer Support
Pay $14-$15 per hour
Training Starts 7/29/2019
Earn While you Learn Client
2-3 Customer Service/Call Center Exp.

What to Expect for Non-Trip Customer Support:
• Handle calls from customers with issues relating to activities such as website issues, profile issues, property issues, and more.
• Provide knowledgeable, friendly client service to the customers and properly resolve customer challenges as needed by phone and/or email
• Research and troubleshoots problems using available resources
• Escalate issues appropriately
• Respond professionally to inbound contacts, including urgent situations
• Compose thoughtful, articulate, and accurate messages, or customizes prepared responses to customer emails.

Elite CSP Agents MUST demonstrate experience in the following:

• Problem solve, mediate, and negotiate
• Providing service with patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
• Efficient in writing and verbal communication.
• Able to provide knowledgeable, friendly and eloquent customer service.
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
• Familiarity with ticketing systems
• Strong mediation skills and experience working with users to identify best solutions.
• Experience with policy work and/or help resource project management.
• Previously, experience with creation of online help resources

08/12/2019

Interviews will be held next week please check your email for your confirmation.