National Consumer Voice for Quality Long-Term Care

National Consumer Voice for Quality Long-Term Care Please note our Rules of Engagement for this page:
This site welcomes your comments and the expression of opinion, and we respect your right to disagree.

The National Consumer Voice for Quality Long-Term Care (Consumer Voice)'s mission is to represent consumers at the national level for quality long-term care, services and supports. That said, we are counting on you to follow some basic rules on our site:
- No abusive, obscene, vulgar, or inappropriate language or postings. This includes remarks that are racist, sexist, homophobic, profane, or sexu

ally explicit. All such posts will be immediately deleted.
- We will delete any post that is derogatory toward an individual.
- If you have a question about an issue you are personally experiencing related to receiving quality long-term care, please contact us at [email protected] or send us a direct message. We check messages frequently and promise to respond quickly.
- We will delete posts that violate the privacy of individuals.
- We will delete comments that are posted repeatedly.
- Our page administrators reserve the right to remove any comment at any time for any reason.
- Repeat violators will be banned from the site. Complaints or questions about Facebook posts should be directed to Tina Steier at [email protected]. Consumer Voice does not sponsor or endorse any content posted on this social media site by third party users.

09/03/2026

From resolving care disputes to reporting neglect, learn how a long-term care ombudsman protects the rights and safety of nursing home residents.

08/28/2026

A new episode of the Pursuing Quality Long-Term Care podcast is now available!

Long-term care residents don’t give up their rights when they move into a nursing home or assisted living facility, and that includes their right to vote. In this episode, we break down what laws and regulations protect residents, the barriers residents commonly face when voting, and how residents, families, and advocates can ensure residents are able to access their right to vote.

With midterm elections coming up, we discuss what facilities should be doing to help ensure this election season goes smoothly, and we talk about best practices when it comes to voting.

We also highlight resources that Consumer Voice has available to residents, families, and advocates on our webpage. You can find these resources by visiting https://theconsumervoice.org/voting-rights/.

Listen on:
Apple Podcasts: https://bit.ly/4gYppb2
Spotify: https://bit.ly/3T0keOE
SoundCloud: https://on.soundcloud.com/6eJFXeoHAqYUZv95G8
YouTube: https://youtu.be/od-PUDIjkoQ
Website: https://theconsumervoice.org/pursuingquality/

These resident experiences reveal systemic problems, but also opportunities for change. Good food is possible and transf...
08/21/2026

These resident experiences reveal systemic problems, but also opportunities for change. Good food is possible and transformative. Read our new issue brief, More Than a Meal, to explore examples and learn how to take action: https://theconsumervoice.org/wp-content/uploads/2026/06/Food-Pull-Out.pdf

Many long-term care residents report meals that lack freshness, nutrition, and flavor. Consumer Voice’s new issue brief ...
08/17/2026

Many long-term care residents report meals that lack freshness, nutrition, and flavor. Consumer Voice’s new issue brief highlights facilities that get it right and shows how residents and families can advocate for better food.

Learn why meals matter:https://theconsumervoice.org/wp-content/uploads/2026/06/Food-Pull-Out.pdf

In a national survey of 450+ residents, many reported food that was cold, unappealing, or didn’t meet their medical or c...
08/14/2026

In a national survey of 450+ residents, many reported food that was cold, unappealing, or didn’t meet their medical or cultural needs. Consumer Voice’s issue brief, More Than a Meal, breaks down what residents are experiencing and what needs to change.

Read the issue brief and share to raise awareness:https://theconsumervoice.org/wp-content/uploads/2026/06/Food-Pull-Out.pdf

Most of us are used to having the ability to grab a quick snack whenever we want it. That doesn't end when you enter a n...
08/03/2026

Most of us are used to having the ability to grab a quick snack whenever we want it. That doesn't end when you enter a nursing home. Facilities must present snack options if a resident would like them. To bolster your right to snacks or alternative meals, make sure it's in your care plan!

07/30/2026

A new episode of the Pursuing Quality Long-Term Care podcast is now available!

When a long-term care facility suggests that a resident "needs a guardian," families are often left with more questions than answers. In this episode, we're joined by Elder Law Attorney Alison Hirschel to discuss what guardianship really means, when it may be appropriate, and why it should never be treated as a routine solution.

We explore who can serve as a guardian, why less restrictive alternatives matter, and how guardianship can sometimes be misused in ways that limit a resident's rights and autonomy. You'll also learn practical strategies for protecting residents' rights and what to do if a facility is pressuring your family to pursue guardianship.

Whether you're a resident, family member, advocate, or long-term care professional, this episode provides valuable information to help you ask informed questions, understand your options, and support resident-directed decision-making.

Listen on:

Apple Podcasts: https://tinyurl.com/2hsenxx2
Spotify: https://bit.ly/4pQeweb
SoundCloud: https://on.soundcloud.com/bWdwSzWqoeZAHYG5VW
YouTube: https://youtu.be/lnrbR7nQHJo
Website: https://theconsumervoice.org/pursuingquality/

Each state's Personal Needs Allowance works differently, and can be further complicated if you are an individual receivi...
07/23/2026

Each state's Personal Needs Allowance works differently, and can be further complicated if you are an individual receiving Supplemental Security Income. Consumer Voice believes minimum PNA amounts should be tied to the cost of living so that PNAs increase with inflation. Use our newly updated PNA chart to find the Personal Needs Allowance amount in your state: https://bit.ly/4vR2e6T

Now is the time to reach out to your U.S. Representatives to share what reauthorization of the Older Americans Act means...
07/21/2026

Now is the time to reach out to your U.S. Representatives to share what reauthorization of the Older Americans Act means to you and your loved ones! Tell them why supporting programs funded by the OAA is important to you and ask them to vote yes to support the Older Americans Act through FY2030. Take action now: http://act.theconsumervoice.org/OAA-TakeAction

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