National Consumer Voice for Quality Long-Term Care

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National Consumer Voice for Quality Long-Term Care

Please note our Rules of Engagement for this page:
This site welcomes your comments and the expression of opinion, and we respect your right to disagree.

The National Consumer Voice for Quality Long-Term Care (Consumer Voice)'s mission is to represent consumers at the national level for quality long-term care, services and supports. That said, we are counting on you to follow some basic rules on our site:
- No abusive, obscene, vulgar, or inappropriate language or postings. This includes remarks that are racist, sexist, homophobic, profane, or sexu

ally explicit. All such posts will be immediately deleted.
- We will delete any post that is derogatory toward an individual.
- If you have a question about an issue you are personally experiencing related to receiving quality long-term care, please contact us at [email protected] or send us a direct message. We check messages frequently and promise to respond quickly.
- We will delete posts that violate the privacy of individuals.
- We will delete comments that are posted repeatedly.
- Our page administrators reserve the right to remove any comment at any time for any reason.
- Repeat violators will be banned from the site. Complaints or questions about Facebook posts should be directed to Tina Steier at [email protected]. Consumer Voice does not sponsor or endorse any content posted on this social media site by third party users.

06/08/2026

The fear of retaliation is real, and it is never acceptable.

Every resident has the federally protected right to raise concerns without punishment, and there are steps you can take to counter retaliation when it does occur.

Along with reporting to the State Licensing Agency, you can get free, confidential help from the Ombudsman program: theconsumervoice.org/get-help

06/06/2026

Food is about more than just nourishment - it's an opportunity to connect, to share a piece of our culture, and create memories we can hold onto forever.

Residents, do you have a recipe that holds significance to you? We want to hear about the meals that matter, and the stories behind them.

Participate in the Resident's Voice Challenge and share a favorite recipe to be considered for inclusion in our recipe book. Learn more: https://bit.ly/RVC-2026

06/05/2026

Yesterday, advocates showed up for nursing home and long-term care residents. We met with Senators and Representatives at their desks in their D.C. offices, and from living rooms, kitchen tables, and offices across the country. Along with stats, we shared stories about real people and real experiences.

The conversation doesn't end on June 4. You can get involved any day of the year:
-Call your Congressional representative's office
-Send a message through Consumer Voice's advocacy toolkit
-Share this post so more people know the importance of putting faces to the issues affecting consumers

Don't forget, Congress represents us, and it's crucial we make them aware of the issues that matter. Learn more about how to get involved: https://theconsumervoice.org/get-involved.

06/04/2026

Today is the day!

Advocates from across the country are heading to Capitol Hill both in-person and virtually for Legislative Advocacy Day.

These meetings ensure that resident stories and the impacts of staffing shortages and lack of oversight on care and finances are reaching the desks of the lawmakers who can make a difference.

If you couldn't join today, you can still help. It’s never a bad time to raise the issues and ask Congress to act.

https://theconsumervoice.org/find-decision-makers/

06/01/2026

Happy June! There’s a lot going on this month, so here are a few dates to know. In addition to Legislative Advocacy Day on June 4 and World Elder Abuse Awareness Day on June 15th, the Administration for Community Living and the Elder Justice Coordinating Council will be holding a series of webinars to recognize Elder Justice Awareness Month with tools and insights to protect older adults against fraud, abuse, and exploitation.
Learn more and register for the webinars: https://ejcc.acl.gov/events

05/30/2026

Congress has the power to protect long-term care consumers, and it’s time to remind them what’s at stake if they don’t.

These aren't abstractions, they are the realities long-term care consumers face today.

On June 4, we are asking advocates - whether you are a family member, with an organization, or a resident yourself - to go directly to Congress and tell them the time to act is now.

Share this post and join us in DC or virtually. Learn more at https://bit.ly/JoinLegislativeAdvocacyDay.

05/29/2026

A new episode of the Pursuing Quality Long-Term Care podcast is now available!

Good food is something we all look forward to, something that tastes good, nourishes us, connects us to culture and community, and that we enjoy sharing with friends and family. That doesn’t change when someone moves into a long‑term care facility. In fact, food often matters more to people living in long-term care. At its best, food supports nutrition and health, triggers positive memories, and provides moments of comfort and connection. However, we know this isn't always the case. In fact, poor food is often one of the top complaints that residents share with Ombudsmen representatives and family members. When Consumer Voice conducted a survey of over 450 residents last year, two thirds of respondents said that their food usually doesn't look or smell appealing.

In this episode, we’re joined by Vanessa Emm, the Operations Director for the National Association of Activities Professionals (NAAP) who has worked in the long-term care field for over 20 years. We are also joined by Summer Nancollas, a Culinary Director at a Senior Living Community in Nevada. Join us as we talk about why food plays such a central role in residents’ well‑being, what gets in the way of good meals in long‑term care, and the best practices that facilities can use to create dining experiences that truly honor residents’ needs, preferences, and dignity.

Listen on:

Apple Podcasts: https://bit.ly/4dRL9mm
Spotify: https://bit.ly/4viBkF5
SoundCloud: https://on.soundcloud.com/GgAFZb3rSUXEDhWIW6
YouTube: https://youtu.be/DA7bguI7l8I
Website: https://theconsumervoice.org/pursuingquality/

05/28/2026

Every nursing home resident has the legal right to be free from abuse, neglect, exploitation, and misappropriation of property.

Under federal law, this includes freedom from:
-Corporal punishment
-Involuntary seclusion
-Any physical or chemical restraint not required to treat a medical condition
-Verbal, sexual, physical, and mental abuse

These are not suggestions, they are federally protected rights, and it's crucial that residents know them in order to demand them.

Visit https://theconsumervoice.org/residents-rights to learn more.

05/27/2026

Join Consumer Voice and the Department of Justice next Wednesday at 2pm for a webinar to introduce our new toolkit designed for Law Enforcement and Emergency Medical Services to prepare them for calls into long-term care facilities. Register to join: https://bit.ly/4nPv452

05/23/2026

Consumer Voice is organizing a Legislative Advocacy Day on June 4, 2026, and you don't have to go to Washington to make your voice heard. If you can't make it to DC, you can schedule a virtual meeting from home or visit your representative's local district office.

Consumer Voice will give you everything you need, including talking points and resources you can leave behind, so you walk in feeling confident.

This is one of the most direct ways to influence policy for nursing home and assisted living residents. Your personal story is more powerful than any lobbyist.

Learn more and RSVP at theconsumervoice.org

Share this post - every voice counts!

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Website

http://www.theconsumervoice.org/

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