04/13/2026
The pay rate is 18.00 an hour / Location is in Camden. Please call Chastity at 803-775-5308 if you are interested.
Hours of Operation:
Sunday: 12 pm–4 pm
Monday, Wednesday, Thursday, & Friday: 10 am–6 pm
Tuesday: 10 pm–8 pm
Saturday: 10 am–5 pm
We require employees to be at the office 15 minutes prior to opening times.
Tuesday's schedule will either be 10 am-6 pm or 12 pm -8 pm. But the candidate needs to be available for all time slots on any given day.
Specific Responsibilities:
Customer Engagement & Appointment Support
· Greet walk-in customers and appointment guests with warmth, professionalism, and confidence.
· Assist in giving Discovery Center tours and introductions to the Red Door Homes process.
· Maintains a polished, positive, and professional appearance and demeanor in all customer interactions.
· Creates “Wow” experiences by providing helpful, responsive, and respectful customer support.
· Provide support during scheduled appointments, including prepping materials, checking kiosk readiness, and assisting with technology.
· Actively learn from Dream Home Consultants during live appointments and role-play sessions.
· Assist with post-appointment summaries, follow-up communication, and CRM updates under DHC supervision.
Model Home, Design Center and Lobby Area Presentation
· Ensure our entryway, model homes and design centers are clean, open, and presentation-ready 10 minutes prior to opening and 5 minutes after close.
· Perform daily walkthroughs to check for cleanliness, proper merchandising, working kiosks, and general readiness.
· Immediately report any deficiencies to the Sales Manager.
· Maintain pride in office and model appearance as part of the customer’s first impression.
· Completes and/or assists with the weekly Model Home Condition Checklist. Orders necessary office supplies and maintains inventory.
CRM, Lead Management & Communication
· Manages personal prospect list and follow-up activity in CRM using calls, texts, emails, videos, and notes.
· Registers and documents all guest traffic in CRM per company policy.
· Assists DHCs with database upkeep, communication, and customer follow-ups when needed.
· Learn and assist with CRM platforms such as Lasso and NoviHome.
· Support DHCs in registering and updating leads, logging guest activity, and managing follow-up reminders.
· Assist in sending follow-up emails, texts, and BombBomb video messages as directed by the DHC or Sales Manager.
Administrative & Transactional Support
· Completes daily administrative tasks such as processing credit card payments, writing checks, handling bank deposits, recording transactions, filing bills, managing invoice distribution,
collecting credit card statements & receipts.
· Prepares homeowner walk bags and Pre-Drywall/Dream Home Demonstration materials to enhance the customer journey.
· Processes cancellation paperwork.
· Maintains both physical and virtual customer files with accuracy and confidentiality. Warranty & Quality Reporting
· Enters unresolved items from Dream Home Demonstrations into the warranty reporting system accurately and promptly.
Process, Consistency, and Support
· Assist in preparing paperwork for contracts, selection sheets, and addendums under DHC direction.
· Help maintain consistency of design center selections and signage across all offices.
· Support the Red Door experience by ensuring customers feel heard, helped, and guided at every step.
· Reinforce The Red Door Way in all interactions—with customers, teammates, and vendor partners.
Learning, Training, Collaboration, & Growth
· Attend all sales training sessions, huddles, and meetings as scheduled.
· Participate in shadowing, live appointment observation, and hands-on CRM practice.
· Embrace training on tools like the Red Door App, Surface Pros, IHMS, and touchscreen kiosks.
· Receive regular feedback from Sales Manager and mentor DHCs to support growth and readiness for a full-time DHC role.
· Collaborates with other team members, especially DHCs, to support sales efforts and ensure smooth operations.
· Demonstrates commitment to ongoing development and alignment with RDH processes and standards.
Key Competencies
· Team-first attitude – You collaborate, uplift others, and check your ego at the door.
· Organized and accountable – You plan your work, stay on top of details, and take ownership.
· Customer-obsessed – You create positive, memorable moments for customers and teammates.
· Clear communicator – Whether spoken or written, your message is sharp, respectful, and clear.
· Active listener – You listen with purpose, ask great questions, and respond with empathy.
· Creative problem solver – You use logic, judgment, and a can-do attitude to find solutions.
· Digitally fluent – You’re comfortable learning and navigating business software and tools.
· Calm under pressure – You can de-escalate conflict, stay cool, and create win-win solutions.
Additional - Key Competencies
· Friendly, helpful attitude with strong customer focus
· Detail-oriented and eager to learn
· Reliable, coachable, and collaborative
· Basic computer and digital fluency
· Strong written and verbal communication skills
· Comfortable engaging with people in-person and by phone
Education & Experience
· Associate degree or equivalent with 3+ years of relevant experience, or
· High school diploma/GED with 5+ years of relevant experience.
· Tech Skills
· Proficient with Microsoft Office (Word, Excel, Outlook).
· Quick to learn custom software, apps, and digital tools used daily by RDH teams.
Additional - Education & Experience
· 1+ year of experience in sales, retail, customer service, or hospitality preferred
· Familiarity with CRM software or appointment tools is a plus
Physical Requirements
· Able to sit, stand, and move throughout the day.
· Lift up to 20 lbs. occasionally (documents, samples, equipment).
· Clear speech and hearing for in-person and phone conversations.
· Manual dexterity to operate standard office equipment.
Accountability Measures
· Bi-annual performance evaluations
· Accuracy of CRM task completion and follow-up activity
· Contribution to sales appointment prep and customer satisfaction
· Training participation and development milestones