01/05/2024
Job Title: Health Benefit Counselor
Location: Downtown, Austin
Pay Rate: $23.00 Hourly
You must reside in the Austin, Texas or surrounding area. This is a hybrid position and equipment will be provided. The position will not be 100% remote. The role is (work-from-home (2days) and in-office (3 days) and the possibility to convert to a permanent employee.
Customer Service/Counseling: 📔
Actively participates in the Health Benefits Counseling training program.
• Responds by telephone or written correspondence to inquiries from retirees, members, school districts, agency staff, and other interested parties regarding program requirements and associated agency laws, rules, policies, procedures, and systems.
• Reviews requests and assists in researching member, retiree, vendor, and/or employer records for exceptions to enrollment status, and documents all findings and actions taken.
• Obtains or provides needed information to members, retirees, employers, and/or vendor representatives by phone, in person or in written form.
• Processes routine requests for enrollment.
• Conducts reviews and analysis of benefit account records that are associated to individual research requests, or as a result of system exception reports.
• Drafts letters to members explaining final resolutions of formal enrollment and eligibility appeals.
Reporting: 📚
• Assists with reviewing, compiling, and entering data into spreadsheets, databases, and other automated applications.
• Assists with preparing periodic and ad-hoc reports based on data and other relevant information.
