05/22/2026
EMPLOYEE SPOTLIGHT: Maria Ortiz
Nominated by Brandi Otero, Child and Family Clinician
"You never know how strong you are until being strong is the only choice you have.” - Bob Marley
Kindness personified, Maria Ortiz, a Child and Family Clinician, is compassionate, dedicated, and cares deeply for the children she serves in the Children Who Witness Violence (CWWV) program.
“Maria’s passion and drive to help children and families is unmatched,” said Brandi Otero, a Child and Family Clinician for CWWV. “She is always willing to go the extra mile for her clients.”
Maria’s tenure at the YWCA began in February 2018. As a clinician, she provides short-term therapeutic services (approximately 12-15 sessions) for children ages 3 to 18 years old, who have been exposed to domestic violence, sexual assault and other types of traumas. Sessions are free and designed to meet the child’s comfort level. They can be held in-person at the YWCA, the child's school, or virtually from the child's home.
“The treatment can consist of individual child therapy, parenting sessions, and family sessions depending on the needs of the child,” said Maria. Additionally, Maria, who is bilingual, co-facilitates group counseling at John J. Duggan Academy with fellow CWWV clinicians.
Born and raised in Puerto Rico, Maria moved to Massachusetts in 2009. She has worked in a myriad of clinical positions at nonprofits, serving adults and children in the Hispanic community, throughout Springfield and Holyoke.
“When I started at the agency as an intern, Maria was the first person to greet me and invite me into her sessions,” said Brandi. “She makes herself available to support the team in clinical advice and guidance; she contributes to staff education by holding presentations and offers wise insight on working with children and families who have experienced trauma.”
A pillar of strength for those she serves, Maria faced her biggest challenge when she was diagnosed with breast cancer in October 2025. Despite this diagnosis, Maria’s unwavering determination and commitment propelled her to continue working and prioritizing the children who need her.
“It is a privilege and an honor to help children heal from such traumatic events like witnessing domestic violence and enduring other kinds of abuse,” said Maria.
With the loving support of her family and the joy of being a bonus mom to an adorable pup named Stella, Maria continued to work and see clients while balancing a battery of tests and doctor’s appointments. Ultimately, Maria had the fortitude to work up until the start of her radiation treatments, carrying herself with utter grace and a kind smile.
Maria, whose peers welcomed her back to work with much fanfare in March, barely missed a beat upon her return. Resiliently coming back, as she left, ready to serve the children in her community. Added Maria, “Also, my breast cancer is in remission!! YAY!!”
“Maria continues to be an inspiring, encouraging, and welcoming colleague who I appreciate very much,” added Brandi. “She is always happy to celebrate even the small accomplishments of our team on a professional and personal level.”
“I really love working here and am very grateful to be part of this fierce team at the YWCA and CWWV,” concluded Maria. “The YWCA's mission aligns with my life’s mission ‘dedicated to eliminating racism, empowering women, promoting peace, justice, freedom and dignity for all.’”
