11/01/2022
Hiring multiple bilingual Customer Service Representative positions, based in Houston, Texas, supporting the United States Citizen and Immigration Services (USCIS) where you’ll field highly sensitive calls from applicants regarding their immigration status.
If you’ve worked in a Call Center environment, are highly proficient in the use of automated tools, search and information retrieval systems, and knowledge and contact management systems, this role may be for YOU! You must bring strong and compassionate customer service skills and the desire to help others; we’ll provide training.
Sound interesting? Read on for more details!
Where will you work?
In a virtual, fast paced, high volume Call Center based in Houston, Texas
Remotely, in an environment free from distractions, with reliable high speed internet.
Call Center operation is Monday – Friday/5 days a week. Shifts are 8 hours and fall between the hours of 8:00am - 9:00pm.
Must be able to work 40 hours/week
What will you do?
You’ll answer high volumes of calls/chats/emails/self-service tickets using a prepared script, which may require probing of callers for specific information. Calls are routine to moderate in complexity.
You’ll gather and verify all required information and document accordingly.
Closely adhere to call center scheduling, ensuring adequate telephone coverage during contact center hours of operation
Exhibit professional and courteous manner with callers, customers and teammates
Perform clerical or administrative duties as assigned
