04/29/2026
Led a transformative partnership with SGA H Care to elevate care quality and staffing stability across a network of Upstate New York long-term care and rehabilitation facilities. By aligning a data-driven workforce strategy with centralized scheduling, robust local talent pipelines, and a scalable recruiting model, we set a new industry standard for high-quality, person-centered care.
What we achieved:
Operational efficiency: 95%+ shift fill on a steady stream of local full-time and on-call staff; 10–15% overtime reduction within three months; double-digit overtime savings overall.
Quality and outcomes: Higher resident and family satisfaction, fewer avoidable adverse events, and improved continuity of care.
Visibility and governance: Real-time, centralized dashboard across all facilities; 90%+ on-time closure of corrective actions; standardized compliance and evidence-based care.
Financial discipline and scalability: Predictable budgets through flexible scheduling and data-driven planning; scalable model for replication across facilities.
How we did it:
Built a cross-functional steering group to drive accountability and shared vision.
Standardized acuity-based staffing with a blended in-house and agency approach, expanding local recruitment partnerships and streamlined onboarding.
Implemented centralized scheduling, monthly on-call pools, cross-training, and robust onboarding to sustain a right-sized workforce.
The result is a replicable blueprint for efficiency, stability, and exceptional resident experiences—today and into the future. If you’re exploring scalable staffing models and sustainable workforce strategies, let’s connect.
https://conta.cc/4eRIWsZ
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