09/01/2026
We've been talking a lot lately about candidate experience, and in a recent poll, 100% of respondents agreed that candidates should be given the opportunity to provide feedback on their experience.
That got us thinking about another perspective we may be missing.
Many large corporations rely on staffing vendors to support their hiring, with a vendor management team sitting between the company and those staffing partners.
It's an important role with significant influence over how the hiring process actually works day-to-day and, ultimately, how candidates experience it.
Accurate and complete information about the role and its requirements. Response times. Interview feedback. Start dates. Offer changes. Funding questions. Unexpected delays.
All of these things shape a candidate's experience.
And when something doesn't go as planned, it's often the staffing vendor who has to navigate it directly with the candidate, answering questions, managing expectations and trying to maintain a positive experience.
But ultimately, it's the company's employment brand the candidate associates with that experience.
Which raises an interesting question: How much visibility do companies have into this part of their hiring process?
In our 25+ years of partnering with corporate clients, we can't recall ever being asked for feedback on the vendor management experience.
That's notable because staffing partners experience that function every day. Collectively, the vendor pool can provide a unique line of sight into how the program is operating, what's working well, where communication may be breaking down, whether information is reaching partners accurately and consistently, and where friction may be making its way to candidates.
Without that feedback loop, companies may be evaluating candidate experience without visibility into a part of the process that has considerable influence over it.
If 100% of our poll respondents believe candidates should have a voice in evaluating their experience, perhaps there's value in asking the staffing partners helping deliver that experience for theirs, too.
Just some food for thought.