10/16/2019
JOB TITLE:
Service/Installation Engineer
LOCATION:
Rochester Hills, MI
PURPOSE AND DESCRIPTION:
Support installation and service of robots and robotic systems by providing technical assistance. This work includes setup, programming, troubleshooting and repairing robots and peripheral devices. Also, will supervise and provide training to Associate Service/Installation Engineers.
ESSENTIAL FUNCTIONS:
Install, startup and debug of the system/unit being installed.
Support the installation through buyoff and customer acceptance.
Provide timely updates back to our client which should include any incidental service issues that may arise during installation.
Provide prompt, professional and courteous solutions to customer problems.
Be able to troubleshoot problems, secure any needed parts.
Process any necessary paperwork and provide the customer/our client with detailed descriptions of the problem(s) found.
Provide technical support to Hotline, training segments and to the training of Associate Service Engineers.
OTHER FUNCTIONS:
Assist product development in testing new products.
Support component rebuild, and robot rebuild activities.
Assist in process improvement.
Other duties as assigned.
MINIMUM REQUIREMENTS:
1. SKILLS/KNOWLEDGE:
Ability to analyze and solve service and robot installation problems.
Must be conversant in at least two of the following areas: electrical, electronic, computer science, pneumatics, hydraulics, PLC or mechanical.
2. EXPERIENCE/EDUCATION:
Associates degree or equivalent technical education, bachelor’s degree preferred.
Minimum of three years’ experience working in a related environment.
3. PHYSICAL EFFORT AND DEXTERITY:
Must be able to travel for extended periods.
Must be able to stand for long periods.
Must be able to lift 50-70 lbs.
Must be able to perform intricate repairs or mechanical and electrical items.
4. VISUAL ACUITY, HEARING, SPEAKING:
Requires working in a customer manufacturing facility.
Must have very good visual acuity, hearing and speaking.
Must be able to drive a vehicle on public highways.
5. ENVIRONMENT AND SCHEDULING:
Heavy industrial work in a manufacturing environment.
Scheduling can be 7 days a week on occasion.
Considerable overtime regularly.
CORE TRAINING REQUIREMENTS:
The following training is required to enable job holders to perform the essential functions of the job.
Employee Orientation
RECOMMENDED TRAINING:
Baan Training
