Procedure Solutions Management, LLC

06/23/2026

Steve McCord is on-site at a national lab in New Mexico this week teaching over 70 work planners. The first day focused on something foundational: the aim of human performance and why this work matters.

Work planners sit at the intersection of intent and ex*****on. The quality of their planning shapes whether a job gets done safely, efficiently, and right the first time. Helping them understand not just the how but the why is where real performance improvement begins.

Three more days of great training ahead. 🌟

06/17/2026

Last week in San Antonio we delivered the first-ever updated Rev 4 PPA Writer Certification Course. This was a special opportunity for the professionals present at the conference to see the materials debuted.

Here's the good news: You don't have to wait until next year to get this same training.

The new Rev 4 content will be featured at all our upcoming courses.
New standards, new content, new experience.

Registration is now open:
Summer | July 14-16 + 21-22 | Online
Fall | October 13-15 + 20-21 | Online

Follow the link https://hubs.ly/Q04lH1FY0 and register early for a discount on the training. Now is your chance to level up your skills and update your certification.

06/15/2026

06/12/2026

And that’s a wrap on the 2026 PPA Conference.

We ended the week with Part 2 of the in-person PPA Certification course and the debut of the new Rev 4 content.

These writing professionals were the first ever to receive the all-new training and standards material.

What a great way to end the week, an incredible event, and thank you to all who came out to be a part and stopped by our booth.

We’ll see you next year!

06/11/2026

On Tuesday, Stephen McCord asked a room full of procedure professionals: "What is our duty to the person holding the procedure?"

This morning, he answered it.

Steve led a breakout session today titled, [Written, Trained, Led: The Duty of Care Framework That Brings Everyone Home]. It's this Duty of Care framework that connects procedure quality, training rigor, and leadership accountability into a single obligation: getting everyone home safe.

This is the commitment that every leader in a high-risk environment makes, whether they realize it or not, the moment someone picks up a procedure and follows it.

We're grateful to the PPA for this platform for Steve to share his work. This is the conversation our industry needs to keep having.

06/11/2026

This is what it looks like when certification meets practice.

Yesterday at the 37th Annual PPA Conference, our team members Jennifer Smith and Charles Schronick led a hands-on breakout session on writing action steps — walking attendees through the exact kind of before-and-after rewrite work that separates adequate procedures from truly human-factored ones.

The slides they are presenting tell the story well. Same task. Same equipment. One version leaves room for error. The rewritten version closes that gap with structure, precision, and clarity that holds up under pressure.

This is the craft and it's great to see a room full of professionals taking their writing skills to that next level.

06/11/2026

All week we talk about the seriousness of high-risk environments. Wednesday night we put on cowboy hats and moseyed over to the Briscoe Western Art Museum.

The Annual PPA Conference wrapped Day 2 with a Western-themed dinner event and the PSM team was fully committed to the bit. They made the most of the photo booth, the props, and the San Antonio spirit.

This community works hard. It's good to see them cut loose together.

06/10/2026

A procedure that reads smoothly is not the same as a procedure that keeps people safe. AI often can't tell the difference and that is a problem.

Our very own Steve McCord presented this morning at the 37th Annual PPA Conference on AI and the Procedure Writer's Dilemma: Promise, Peril, and Professional Responsibility.

He brought to light the real promise, and risks, of AI-assisted procedure development in high-risk industries. This topic is landing differently than it was even a year ago. The tools are faster, the output looks more polished, and the risk of confusing "reads well" with "human-factored" has never been higher.

The session made one thing clear: in these high-consequence environments, the speed of AI adoption cannot outrun the discipline required to validate what it produces.

Human expert judgment isn't optional. It's the checkpoint AI can never replace.

06/10/2026

One of the most consequential decisions in procedure writing rarely gets the attention it deserves.

How much detail is enough?

Yesterday at the PPA Annual Conference, Steve McCord led a breakout session on exactly that — The Dangerous Middle Ground: Balancing Skill-of-the-Craft Competency with Human-Factored Procedures. The room was engaged from the start, and for good reason. This question sits at the center of every level-of-detail decision a procedure writer makes.

The session examined when it's appropriate to rely on trained competency and when the duty to the person holding that procedure requires you to put it in writing. Because there's a gap between work as imagined and work as done, and that gap has consequences.

The concept of Duty of Care isn't just a legal standard. It's an ethical obligation. And in high-risk industries, getting that balance wrong isn't a documentation issue — it's a human performance risk.

Grateful for a room full of practitioners who take that responsibility seriously.