09/08/2025
I recently placed a pickup order from La Catracha Restaurant at 8502 N Armenia Ave #1-G, Tampa, FL 33604. My total was $15.44, and I paid with a $20 bill.
When I began eating, I noticed the chicken tasted off and did not seem fresh, which was concerning for food safety. I chose not to eat most of the order and left it at the restaurant.
When I spoke to the staff and owner, they refused to refund my money or replace the food, even though it appeared unsafe.
Additionally, the restaurant has a policy of rounding up customer change without informing them or asking consent. While this is a small amount, customers should at least be informed.
Overall, I was disappointed with both the food quality and the handling of customer concerns.
La Casa Catracha
