05/21/2026
In this episode of The Sound of HR Podcast from SHRM-Long Island, host Elizabeth Branagan-Saitta speaks with Taylor Ferris of Jackson Lewis P.C. about practical strategies for handling workplace complaints, performance issues and investigations.
They discuss common difficult employee behaviors, the importance of timely action and documentation, when complaints become formal investigations, key legal trigger words managers should recognize and how leaders can stay calm, neutral and proactive when addressing workplace conflict.
How do you handle a difficult employee without making the situation...