11/11/2021
Position Summary:
Provide direct and indirect Emergency Rental Assistance Program (ERAP) application assistance by applying on behalf of a tenant or landlord in Brooklyn who visits an office in-person or calls over the phone, as well as following up with tenants and landlords that have incomplete applications, as well as providing advice and guidance regarding eligibility rules, documentation requirements, and the application submission process steps, both in person as well as over the phone. Assistance includes making reasonable efforts to obtain the cooperation of landlords to accept payments from the ERAP program. Remote and on site position, as needed and required to meet grant requirements. Brooklyn focused work only.
Skill and Education:
-BSW degree or Human Services Associates degree with Social service experience or minimum 2 years direct case management experience in a social services program preferred
-Required high school diploma and excellent customer service and communication skills
-Clerical/administrative work experience preferred
-Bi-lingual skills a plus