08/20/2021
Join Smiths Work at Home Solutions LLC as a Virtual Customer Support Agents. Our company is seeking new agents who can choose from a number of possible positions where they provide support to customers from the comfort of their homes. Examples of positions may include booking cruises, coordinating roadside assistance, tax navigation, just to name a few. Our virtual agents are true professionals, with relatable personalities.
If you are looking for a family-oriented, work-from-home environment with a professional company, this is the place for you.
The starting pay for our agents is $10/hour for a minimum of 40 hours per week; and $9/hour for less than 40 hours per week. We also include bonuses/incentives based on performance, hours worked, and customer satisfaction. All hours/shifts are available (Days, Evenings, Nights and Weekends) from which you can choose to work. The earning potential is between $30,000-$60,000 per year if you're willing to put in the time and effort, and offer great customer support. This is an independent contractor opportunity.
**We will respond to you with a decision within two business days. Please make sure you check your junk/spam folders for a message from us if you don't see it in your inbox. We will be disappointed if we are unable to connect with you!
Responsibilities
1. Participating in training and certification courses
2. Providing excellent customer
service by guiding and helping others with a friendly attitude
3. Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to
provide awesome customer service
4. Committing to and following through on working a minimum number of hours per week
5. Being accountable in all areas of
work with us
Qualifications/Standard Requirements
* Must have customer service experience (6+ months experience preferred)
* Must have a quiet space with a computer, noice canceling headset, and reliable internet connection
* Must demonstrate professionalism with excellent typing, communication, and computer skills
* Must be willing to submit to a standard background check, drug test, technology check, and voice assessments
* Must be willing to work hard and strive to make customers happy
* Must be articulate and have an excellent command of the English language
* Must be 18 years old or older
* Must be authorized to work in the US
* Must reside in the US
Technical Requirements
* CPU i5 (or equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron processors.
* Internet Download Speed 5Mbs down speed minimum.
* Internet Upload Speed 3Mbs up speed minimum.
* Network Latency Max 250 MS latency max.
* OS Win 8.1 (64bit), Win 10 (64bit).
* RAM 4GB minimum, 8GB recommended.
* Must have a home office set up and ethernet cord you can connect to your computer.
* Chromebooks, ipads or similar devices are not acceptable. Must be a desktop or laptop connected to a nearby router or wall for firewall/security purposes.
