04/13/2021
PRINCIPAL RESPONSIBILITIES:
• Successfully completes training to become knowledgeable about the waste services industry and Republic Services processes, services and policies.
• Responds in a timely and accurate manner to customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner.
• Effectively responds to routine issues regarding residential and commercial service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues.
• Returns all internal and external calls, emails and faxes in a timely manner to ensure that customers concerns are understood, addressed and resolved in an efficient and complete manner.
• Receives and reviews individual performance metric reports and action plans with manager to understand individual performance.
• Enters service data into computer.
• Logs information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to able to track service inquiries and resolution.
• Performs other job-related duties as assigned or apparent.