09/17/2023
job title
Role: Customer Service Assistant
Job Type: Seasonal
Amazon.com's mission is to be Earth's most customer-centric company, and our award-winning customer service team is a critical part of making that happen. Doing our best for our clients is what drives us, which is why you'll find we do things differently here. You won't be asked to read a script or read dialogue. Instead, we'll give you the training you need to solve problems for your customers. You'll bring your unique personality to every customer conversation and deliver an exceptional support experience that your customers love.
What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very specific goal: prevent problems, resolve inquiries, and delight our customers. You will be our customers' first point of contact when responding to customer requests via phone, chat, and/or email - this includes everything from order and product questions to payment questions and website instructions. Our customer service staff use a variety of tools to navigate, research, review solutions, and communicate effectively with customers.
What qualifications do we need from you?
Minimum age: 23 years
Good communication skills
Ability to attend and complete mandatory training (this schedule may differ from the production schedule at the time of hire).
What benefits will it bring?
Diligent, expressive and detail oriented
Friendly and customer-focused in all situations
Ability to learn quickly and embrace change
Convenient multitasking in high-power environments.
What benefits will you get?
One of the benefits of joining Amazon's customer service team is that you don't need to have previous customer service experience. When you join, you will receive training and full equipment. In addition, we offer many benefits, including:
Amazon employee discount
Enjoy lifestyle benefits and retail discounts with the program
Expert training and opportunities for ongoing learning and skills development
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