10/23/2026
What makes a hospitality experience truly unforgettable? Often, it’s not the amenities or how much a brand spends. It’s the thoughtful, personal touches that make people feel seen, valued and connected.
Following her attendance at Travel + Leisure's World’s Best Summit and VISIT FLORIDA's Governor’s Conference on Tourism, rbb Vice President and Shareholder, rbb Vice President and Shareholder, Jennifer Valdes-Skogen, shares her perspective on what hospitality brands and marketers can learn from the power of human connection.
And as AI continues to transform the customer experience, one lesson stands out: Technology can make an experience seamless. Humanity is what makes it memorable.
Read Jennifer’s blog, “Make Me Feel Something: The New Standard for Great Hospitality,” to explore why the most powerful brand stories aren’t always the ones brands tell, but the ones their customers share. Read more via our link below.
https://brnw.ch/21x6Df9
Discover how personal touches and human connection create memorable hospitality experiences across hotels, attractions and events.