NorthEast Contact Center Forum

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NorthEast Contact Center Forum

Since 2001, NECCF has addressed the needs of industry professionals by facilitating networking events

10/18/2026

You’re not alone, and you don’t have to figure it out on your own.

The NECCF community brings together professionals navigating the same CX, workforce management, and operational challenges every day.

Explore:
Expert insights and whitepapers
Real-world presentations and discussions
Practical tools and strategies you can actually use

📬 Sign up for our weekly newsletter to stay connected:
https://neccf.org/neccf-news/

10/08/2026

Before we head to Gillette Stadium, we’re getting together at The Harp!

Join us Tuesday night for drinks, conversation and a chance to reconnect with familiar faces and meet some new ones before the 2026 NECCF Annual Conference & Expo.

📅 Tuesday, October 20 | 6:00–9:00 PM
📍 The Harp at Patriot Place, Foxborough

Thank you to our Happy Hour sponsors, Genesys and Granite!

🍻 Register: http://form.jotform.com/262253819490159

10/06/2026

Sometimes one conversation is all it takes to spark a new idea, partnership or solution.

Join hundreds of industry colleagues at the 2026 NECCF Annual Conference & Expo and spend the day learning, connecting and starting conversations with people across the contact center community.

📅 Wednesday, October 21
📍 Gillette Stadium

Register now: http://neccf.org/2026-expo

10/04/2026

📍 Where are you in the contact center world?

We’re mapping out our NECCF community to better plan events, networking, and meetups closer to you.

Whether you’re in Boston, Western Mass, NH, ME, RI, CT, or beyond, your input helps shape where we go next.

Takes 10 seconds. Just drop your zip code and you’re in.

📌 Add yours here: https://forms.gle/dEvB8XgUY2o1gQzp7

10/01/2026

What can you expect at the 2026 NECCF Annual Conference & Expo?

✓ Engaging sponsor presentations
✓ A full day of networking and in-person connections
✓ Three-course plated luncheon
✓ Photo opportunities with Pat Patriot
✓ Raffle prizes and giveaways
✓ And plenty of opportunities to connect with the NECCF community

It all happens Wednesday, October 21 at Gillette Stadium.

Register today: http://neccf.org/2026-expo

09/29/2026

Want to put your company in front of New England’s contact center community?

The 2026 NECCF Annual Conference & Expo is an opportunity to showcase your solutions, meet CX and contact center professionals face-to-face and build valuable industry relationships.

📅 Wednesday, October 21
📍 Gillette Stadium

Sponsor and vendor opportunities are still available.

Learn more and register: http://neccf.org/2026-expo

09/24/2026

We’re excited to welcome Scott Zolak as keynote speaker for the 2026 NECCF Annual Conference & Expo! 🎤🏈

From professional football to one of New England’s most recognizable voices in sports, Zolak knows what it takes to communicate, lead, work as a team and perform under pressure.

Hear from him live at Gillette Stadium this October.

📅 Wednesday, October 21, 2026
📍 Gillette Stadium | Foxborough, MA

Register now: http://neccf.org/2026-expo

09/22/2026

Make connections that last beyond the Expo.

The NECCF Annual Conference & Expo brings together professionals from across the contact center industry for face-to-face conversations, networking and shared ideas.

If you work in customer experience or the contact center industry, you’ll want to be in the room.

📅 October 21, 2026
📍 Gillette Stadium | Foxborough, MA

Register: http://neccf.org/2026-expo

09/18/2026

The best ideas often come from those doing the work every day.

NECCF is seeking speakers, panelists, moderators, and workshop leaders who can share hands-on operational experience from today's contact center and customer experience environments.

We're especially interested in topics including:
• AI & Automation
• Workforce Management
• Quality & Analytics
• Training & Knowledge Management
• Leadership & Employee Engagement
• Customer Experience Strategy
• Real-World Case Studies

If you've led a project, solved a challenge, or achieved meaningful results, your story could help fellow professionals across New England.

👉 Click the link to learn more and express your interest in speaking: https://neccf.org/be-a-speaker/

Address

PO Box 613
Medway, MA
02053

Website

http://www.neccf.org/

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