09/22/2021
A Multinational Call Center Company is looking for the best Sales Coach with at least 2 years of experience in the field. This position is a Work From Home Setup, and successful applicants will be dealing with our multinational centers which include centers in Las Vegas, NV, Los Angeles, CA, Colombia, Philippines, South Africa, Honduras, Dominican Republic, Pakistan, and more.
Position Summary:
Ensures that the training/coaching program meets KPI requirements set by the company by identifying program challenges through data analysis.
Implements action plans from project proposals to improve critical bottom.
Coaches agents on individual opportunities as required by the program and coordinates with Team Managers to ensure an efficient follow-through process.
Functional Responsibilities
Listens to bottom performing Team Members identified as Inbound Sales Representatives working in the different international offices of the company.
Provides coaching and feedback centered around specific sales competencies including but not limited to: Probing Questions, Effective Pitching, Handling Objections
Able to participate in site wide initiatives to help drive sales (i.e. understand current key client promotional offers and help communicate this to frontline team members)
Participate in triad sessions with Operations team leaders or ops managers to provide sales-specific feedback
