09/08/2022
Miller Brother Staffing Solutions is partnered with a large Call Center in the Harrisburg area that is looking for Customer Service Representatives. Currently this is a WORK FROM HOME position! Interviews Scheduled with client on Thursday 6/9/2022
Job Title – Call Center Representative
Pay Rate – $14 monolingual and $15 bilingual
Location; Harrisburg area (work from home)
Shift: 9:30am-6pm
Job Description/Duties
Qualifications:
High school diploma or equivalent;
Ability to follow directions; ability to interact courteously and effectively with culturally diverse populations;
Preferred qualifications include:
Customer service experience in a Call Center bilingual capabilities.
JOB OVERVIEW: The Customer Service Rep responds to incoming calls and emails from applicants, their families, and the medical community, serving as their first point of contact with the application process
JOB RESPONSIBILITIES:
Responds to incoming calls and emails from applicants, their families, and the medical community, serving as their first point of contact with the application process
Provides general information about the waiver program, answers general questions, and documents complaints
Conducts high-level waiver eligibility screenings using screening instruments, and assists callers with identifying the most appropriate waiver program
Informs callers of their right to apply in the event screening results indicate unlikely eligibility
Schedules initial intake visits at times convenient to applicants, providing referrals to Enrollment Brokers
Identifies and handles priority requests as appropriate
Inputs basic applicant information, screening results, and scheduled appointments
Reviews any previously documented contact with applicants
Maintains up-to-date knowledge of all waiver program information, policies and procedures
Remains courteous, helpful, and sensitive to applicant needs at all times
Remains unbiased and maintains consumer confidentiality
Respects families and other caregivers in their efforts in the planning, management, and delivery of services, and works to sustain consumer direction
Raises issues of concern and/or problems to the attention of the Central Operations Manager
Conducts research and follow-up for problematic cases as needed
Performs other duties as assigned by management
POSITIONS ARE LIMITED SO APPLY WITH UP TO DATE RESUME OR CALL 717-695-6902.
