05/11/2026
.Net L3 Production | Application Support
Charlotte, NC or Plano, TX | Contact
Pay Rate: $50-$55/hr
Role Overview:
They support a point-of-sale product. The application and environment are .NET codebase. Typically has 3-5 years' experience in IT production support or equivalent. Application Support Programmer is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical. This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.
Key Responsibilities include, but not limited to:
* Use of monitoring tools to proactively identify and research potential production incidents.
* Respond to alerts regarding potential production incidents.
* Escalate to advanced support as needed for problem resolution.
* Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.
* Perform all environment routing, cycling, and implementation of splash pages.
* Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
* Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
* Develop procedures for trouble shooting and possible resolution of issues.
* Execute procedures reliably and escalate appropriately to solve incidents quickly. Proven team player who can work comfortably in a multicultural.NET environment.
* Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure
* Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
* Must be pro-active, enthusiastic, flexible, results driven with attention to
* Knowledge of Splunk, Dynatrace, Sitescope, Tivoli Netcool/WebGUl,
* Experience with .NET Core, Java Virtual Machine, Windows,
* Experience in a large IT production support environment
* Basic understanding/exposure to ITIL /ITSM.
* Ability to work in non-contiguous shifts including the potential for weekend days ITIL
Foundation/Intermediary certification
• Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management, Triaging Issues
If interested please DM, apply at
https://www.militaryaccelerator.com/job-board/, or send your resume at [email protected]
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