B M Taylor Consulting Group

01/01/2022

01/01/2022

01/01/2022

Happy New Years Eve!!

01/01/2022

We are in need of 10 individuals to fill positions with our rapidly growing company! Our clients are requesting more agents to work from home to handle the amount of needed support for their customers

Summary/Objective

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department of various Fortune 500 companies such as:

Theme park
Cruise line
Cable/internet provider
High-end retail
Online auction
Major car rental
Roadside Assistance
Bookstore
AND MANY MORE

Essential Functions
1. Provides timely and accurate information to incoming customer order status and product knowledge requests.
2. Processes customer orders/changes/returns according to established department policies and procedures.
3. Works closely with the credit department to resolve disputed credit items.
4. Provides timely feedback to the company regarding service failures or customer concerns.
5. Partners with the sales team to meet and exceed customer’s service expectations.
Competencies
1. Customer/Client Focus.
2. Problem Solving/Analysis.
3. Time Management.
4. Communication Proficiency.
5. Teamwork Orientation.
6. Technical Capacity.

Work Environment
Work From Home/ Remote Location
Position Type and Expected Hours of Work
Minimum of 15 hours per week/ Set your own schedule
Starting Pay $17,000 – 22,000 yearly

REQUIREMENTS:
• A minimum of 6 months of customer service experience, preferably in a call center environment
• Proficiency with Windows 7, 8 and/10
• Per the client’s request, the ability to pass a criminal
background investigation and a drug screen, (when applicable)
• Punctual and continuous attendance is MANDATORY
• High school diploma or GED
• A stable work history
• Excellent communication and listening skills

Please apply online for immediate consideration. All qualified applicants will be contacted.

Full or part-time available, YOU set your own schedule to fit your life!

01/01/2022

We are in need of 50 individuals to fill positions with our rapidly growing company! Our clients are requesting more agents to work from home to handle the amount of needed support for their customers
Summary/Objective
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department of various Fortune 500 companies
Essential Functions
1. Provides timely and accurate information to incoming customer order status and product knowledge requests.
2. Processes customer orders/changes/returns according to established department policies and procedures.
3. Works closely with the credit department to resolve disputed credit items.
4. Provides timely feedback to the company regarding service failures or customer concerns.
5. Partners with the sales team to meet and exceed customer’s service expectations.
Competencies
1. Customer/Client Focus.
2. Problem Solving/Analysis.
3. Time Management.
4. Communication Proficiency.
5. Teamwork Orientation.
6. Technical Capacity.
Work Environment
Work From Home/ Remote Location
Position Type and Expected Hours of Work
Minimum of 15 hours per week/ Set your own schedule

01/01/2022

We are seeking Call Center Representatives to work remotely and to be the primary link between our client's customers both current and potential.
We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.
Call Center Representative Responsibilities

Manage large amounts of inbound calls with efficiency and courtesy
Follow conversation prompts and scripts when handling different topics
Identify customers’ needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile when you can
Keep accessible, comprehensive records of all conversations in our call center database
Attend educational seminars to improve knowledge and performance level
Meet or exceed personal/team qualitative and quantitative targets
Call Center Representative Requirements
Strong phone and verbal communication skills, plus active listening skills
Empathetic customer focus, flexibility to manage many different personality types
Ability to multitask, set priorities, and manage time effectively
High school degree
Flexible Schedule
Various clients to choose from such as
Theme Park Reservations
Cruise Ship
Online Auction
Home Repair Stores
Cable/Internet Provider
And MORE!

Set your own schedule! Control the way you work!

12/17/2021

Happy Holidays

12/17/2021

Remote Customer Service Agents