09/01/2026
While vacationing in Penang, Malaysia, my family stayed at Hotel Capri. Nice hotel, great location, beautiful pool... but what really stuck with me was the staff.
They were ridiculously likable.
Everyone smiled. Everyone seemed genuinely happy to help. At breakfast I think I was bowed to so many times I briefly started wondering if I had accidentally become Malaysian royalty. 😂
It reminded me of one of my favorite marketing books, *Influence: The Psychology of Persuasion*, and specifically the principle of **Liking**: people tend to trust, buy from, and remain loyal to people they genuinely like.
And that got me thinking about Dallas Maids.
Over the years I've learned that you can teach someone how to clean. You can teach systems and procedures. But it's much harder to teach someone to have a good heart. That's why I've always tried to hire people who are not only good at their jobs, but genuinely nice people you'd feel comfortable welcoming into your home.
Of course, the article somehow also wanders into Thai culture, malpractice lawsuits, Baylor, and a pool game in Thailand that I am still strangely proud of losing on purpose.
I promise it all makes sense eventually. 😂
👉 Read it here: https://dallasmaids.com/what-a-hotel-in-penang-taught-me-about-the-power-of-being-likable/