05/17/2022
Now hiring for a Customer Service Representative in Irwindale, CA.
✅ $19 to $21 an hour
The Customer Service Rep provides professional and timely support to consistently satisfy customers and plays a key role in advancing efforts to provide an unparalleled customer experience to dealers, independent sales reps and end users.
Responsibilities include:
• Provides professional and empathetic support aligned with the brand
• Processes phone orders timely and accurately, updates customer records, and responds to phone calls from customers in a thorough and professional manner
• Processes product returns and enters return authorizations, providing the customer the needed documents for return processing
• Accurately operates CRM technology (Dynamics), advanced VOIP phone systems (ShoreTel) and Oracle ERP to support customer and team needs
• Identifies and recommends customer service and process enhancements that elevate our service to our customers
• Works effectively in a team environment to provide superior customer service
• Communicates through email notifications to Sales and Production Departments
• Actively participates in one monthly coaching meeting with Supervisor
• Provides feedback to Supervisor on quality related trends from customer calls for continuous improvement
For more details, click here. > https://oss.aviontego.com/portals/Portals/JobBoard/JobDetail.aspx?JobID=64763&WebJobGUID=29226e08-17d2-ec11-a2c7-b496912e9922