08/11/2021
General and Administrative
• Communicate effectively with the General Manager/Owner, the Sales Team, and the Production Team, informing and updating them regularly to guarantee that sales and customer objectives are met.
• Comply with all OSHA safety requirements, work rules and regulations.
• Compile and maintain all required paperwork, records, documents, etc.
• Follow systems and procedures outlined in company manuals.
• Participate as a key team player by supporting operations as needed.
• Maintain departmental housekeeping standards.
Customer Service
• Acknowledge and appropriately greet and assist every customer in a timely manner.
• Process customer orders in a courteous, efficient and timely manner.
• Organize workflow to meet customer deadlines.
• Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
• Manage telephone calls professionally, efficiently and with good communication skills.
• Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
• Understand and appropriately use the company pricing system and policies.
• Review estimates and invoices for accuracy.
Sales and Marketing
• Support the efforts of the Outside Sales Representative(s) by conducting on-site and community-based presentations, seminars and education that promotes the image of our company as a leader in the graphics industry.
• Support Customer Sales through service, education, and effective problem solving. Involve appropriate team members as needed.
• Support strategic sales plan and marketing strategies outlined by the sales team, and facilitate joint marketing calls where applicable.
