01/23/2019
Tech Sector Staffing is actively seeking a Technology Support Representative with some industry knowledge in finance seeking a rewarding Career.
• The representative will be probing and analytical with the ability to recognize, test, and escalate new bugs within our software.
• Assist a diverse range of domestic and international customers with installing, configuring, and troubleshooting our trading software and our website
• Escalate issues to software developers and server operators
• Address inquiries and issues regarding IB's two-factor secure login system
Minimum Qualifications:
• 4 year college degree
• Prior experience in a customer-facing role
• Excellent written and verbal communication skills
• Experience troubleshooting networking or software related issues
Preferred Qualifications:
• 4 year degree in a STEM field