Melo Associates, LLC

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Melo Associates, LLC

Melo Associates is a small recruiting firm based in Chicago focused in Customer Success and Technolo

06/04/2026

Reminder, Chicago!

Melo Associates Founder and CEO, Swati Garg, will be joining Ashley Ebersberger, PHR for Talent Collective’s “Women in Recruiting: POV Agency & In House Recruiters, Built Different and Stronger Together" on Wednesday, June 10th.

This conversation will bring both sides of recruiting into one room for an honest discussion on:
• How agency and in-house recruiting differ
• Where both sides align
• What each environment really looks like day to day
• How recruiters can work together to help companies build stronger teams

For anyone in recruiting, talent acquisition, hiring strategy, or exploring different career paths in the field, this is a great opportunity to hear both perspectives and connect with the Chicago recruiting community.

Special shoutout to Edie Greenberg PHR for coordinating this event.

Register here: https://luma.com/ly2xrizv

Picture credit to Talent Collective.

06/02/2026

Today, we’re celebrating our Founder & CEO, Swati Garg!

Her commitment to people, relationships, and meaningful connection has shaped Melo Associates from the very beginning. She champions people, invests in community, and sees potential others might miss. She brings people together, challenges teams to think bigger, and continues to raise the standard for what partnership in recruiting should look like.

Swati, your vision, dedication, and passion are felt by everyone who has the opportunity to work with you, learn from you, or share space with you.

You are a rockstar in every sense of the word, and we’re grateful to celebrate you today.

Happy Birthday, Swati!

05/29/2026

Things are moving fast, and incremental thinking will not be enough in the AI era.

After attending Planhat Open, Melo Associates Founder and CEO Swati Garg left with a clear takeaway: The future of Customer Success will belong to companies that think bigger about how they build teams, structure roles, and evolve operating models alongside AI.

A few themes stood out:
AI is both scary and exciting.
AI requires participation, not observation.
Innovation has to be responsible.
Roles are changing faster than hiring models.
Technology investment is not enough.

The companies that win in this next era will not simply adopt AI. They will rethink how teams are structured, how work gets done, how talent is evaluated, and how customer outcomes are delivered.

Thank you to the Planhat team for creating an event that challenged the conversation and made space for the kind of thinking CS leaders need right now.

05/07/2026

An AI-related title means very little without clear ownership behind it.

An CSM may support adoption and .
An AI Ops Manager may own automation, reporting, workflow efficiency, and lifecycle performance.
A Forward Deployed Engineer may support technical deployments and product feedback.
A Director of AI Customer Strategy may lead executive-level outcomes.

Those are very different roles. They require different profiles, different evaluation criteria, and different hiring strategies.

Before opening the search, leaders need to define:
💡 The business problem
💡 The scope
💡 The technical requirements
💡 The success metrics
💡 The internal ownership

Strong hiring starts before the job description goes live.

https://meloassociates.com/ai-is-reshaping-customer-success-titles/

05/05/2026

Big shoutout to Parul Bhandari for showing up in style and repping the Melo Associates shop!

The Melo Associates shop was created for the people shaping modern business: C-Suite , professionals, teams, , , .

Every piece is designed to represent the experience, perspective, and expertise you have earned from your career! Where you sit may vary, but the work it took to get there matters.

Celebrate your path.
Own your expertise.
Shop Melo Associates!

https://shop.meloassociates.com/

05/04/2026

AI-related Customer Success titles are showing up fast.

CSM.
AI Ops Manager.
Forward-Deployed Engineer.
Customer Success Engineer.
Director of AI Customer Strategy.

The titles are not the challenge, the lack of clarity is.

Before opening a search, hiring leaders need to define:

- What does this person own?
- How technical is the role?
- What outcomes define success?
- Where does this role sit?

The strongest teams will define the work before they define the title.

Melo Associates and CustomerXSuccess are gathering insight through the Customer Success AI Talent Survey. Share your perspective and enter to win one of two $50 gift cards.

Take the survey: https://docs.google.com/forms/d/e/1FAIpQLSfH_d3PUNzkX4LqkJvJa73rvl8ybhaDP-8ufmJ4g0GewTqZ8g/viewform

03/08/2026

International Women’s Day 2026:

Progress toward gender equality comes from generosity, knowledge sharing, and opening doors for others. When people, organizations, and communities give, whether through mentorship, education, or resources, women gain access to the support needed to lead, grow, and thrive.

And when women thrive, everyone benefits.

At Melo Associates, we believe in contributing to the community in meaningful ways. Over the years we’ve focused on giving knowledge, access, and practical resources to help leaders and professionals grow.

Some of the ways we support the community include:

💡 Supporting community learning and connection as a proud sponsor of CuSP: A Chicago Customer Success Community. A community that exists to bring professionals together to share ideas, learn from each other, and strengthen the broader CS ecosystem
💡 Swati Garg, Parul Bhandari, Elizabeth Blass, Ejieme Eromosele, Julie Fox, and Kristen Hayer joined forces to write the #1 Amazon bestseller, The Customer Success Talent Playbook
💡 Hosting 20+ free expert webinars through our The Talent Lens: Success Magnified webinar series
💡 Providing resources like our Early Stage Hiring Toolkit and Job Search Toolkit
💡 Offering the How Holistic Is Your Hiring? assessment to help leaders identify gaps in their hiring process and reduce friction that impacts growth

Because when knowledge is shared and support is extended, communities grow stronger.

On this International Women’s Day, we invite everyone to reflect:
What will you give to help create greater opportunity for women?

Because giving has a multiplying effect.

When we give, we gain.

Check out our resources: https://meloassociates.com/

02/17/2026

Internal recruiters represent one company.
External recruiters represent the market.

Both play a role. But they operate differently.

External recruitment firms:
- Bring access to talent not actively applying
- Coach candidates before they ever meet you
- Represent your brand in the marketplace
- Pressure-test compensation and positioning before offer stage

The strongest strategies combine internal clarity with external market insight.

If you’re hiring for roles, Melo Associates can help you build a stronger talent strategy: https://calendly.com/swatigarg/introductory-call

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02/04/2026

A bad candidate experience hurts hiring and can drain revenue.

A UK entertainment company discovered that 18% of rejected candidates were also existing or potential customers. When they followed the data, the cost was nearly $5.5M lost annually due to poor candidate experience.

The solution was redesigning the hiring experience with empathy and treating every candidate as a potential advocate.

Candidate experience is hiring strategy.
Hiring strategy is revenue strategy.

Learn more about how Melo Associates can help strengthen your candidate experience: https://meloassociates.com/hiring

01/16/2026

When criteria are unclear, teams hire reactively.
When criteria are clear, teams hire strategically.

The strongest hiring teams decide what the business actually needs before reviewing a single resume.

This is where Melo Associates comes in, helping teams define hiring criteria that align to outcomes, revenue, and team structure, so decisions are based on business need, not surface-level signals.

Learn more today: https://meloassociates.com/hiring/

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Chicago, IL

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http://meloassociates.com/

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