03/31/2022
Our client, a leading a fulfillment specialist company, is looking for a Customer Success Representative in Dallas, TX to join their team. In this role, you will be responsible for solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Your Day:
Manage the customers’ order process and ensure orders are entered, filled, and shipped accurately and timely
Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers’ orders
Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers’ inventory is managed properly
Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
Responsible for weekly and month-end billing and any billing-related questions from customers
Learn and understand Standard Operating Procedures for all account-related activities
Manage the organization and filing of all customer order and shipping documents
About You:
Applying problem solving techniques and project management methods to maintain strong client relationships
Knowledge of business and financial decisions
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Strong customer focus and adaptability to different personality types
Pay Rate & Shift:
$21.00 - $24.00
Monday - Friday
8:00AM - 5:00PM
To Apply: https://go.klang.so/j/dqU3
Feel free to call or text us at 972-244-4205
1101 S. Josey Lane, Ste 101, Carrollton, TX 75006