04/08/2021
A top-ranked in the world law firm is looking for an IT Manager to join their office in Palo Alto
Due to covid, this role will likely start virtually while the firm continues to evaluate the situation.
The IT Manager will receive a generous total compensation package in addition to bonuses awarded in recognition of individual and firm performance.
The IT Manage is responsible for managing the performance and delivery of technology business services to the office using an ITIL framework. Technology business service management will include the management of local technology staff, systems, telecommunications, services and processes to pre-determined performance standards.
· Engaging with the Director of Administration in delivering quality, customer-focused technology services to the office, including fee earners and business service departments.
· Consulting with fee earners, office administrative management, and business services departments to understand business context of the use of technology. Evaluating and recommending technology or processes in coordination with global technology management to implement improvements in its use and implementation.
*Locally implementing, adhering to, and administering globally determined technology policies, procedures, systems, and general service delivery standards. Coordinating the customization of complex applications to meet the needs of lawyers, paralegals, and staff through active consultation.
*Ensuring full compliance with security, disaster recovery, and risk management policies and processes including data backup, security, personal data protection, disaster recovery, outage communications, and incident response policies/procedures.
*Managing the delivery of end-user training, consulting, and educational programs for the office; ensuring that the content, quality, and standards of in-house training and consulting match global standards and meet local needs.
*Managing technology support operations (HelpDesk), including advanced support and resolution of problems with all firm-standard hardware, software, and/or the network. Interacting with firm subject matter experts, and third-party technical support as required.
*Managing the daily operation and maintenance of the office’s entire technology operations program, including hardware and software installation, asset management, systems configuration, and resource scheduling.
*Managing the financial performance of the office technology function, including budget preparation, tracking, expenditure approvals, and project expenditure.
*Delivering reports to office administration and global technology management on the performance and delivery of technology services to globally agreed-on performance levels and SLAs that the manager is accountable for, including customer satisfaction, global technology support KPIs, team development, and business engagement.
*Managing the performance and development of the technical staff in the office through structured training, motivation, supervision, and coaching; leading and supporting them in their professional and career development efforts.
*Working with the Human Resources department in hiring, training, counseling, and disciplining departmental employees. Generating performance evaluations for departmental employees and recommends salary increases. Ensuring the effective integration of local technology business services and staff with global technology services, staff, and processes.
*Monitoring current and new technology and commercial legal technology market trends that may provide benefit to the firm. Working with, and making recommendations to office administration and global technology colleagues regarding all functions of the technology platform and technology business service delivery.
*Participating in global Technology Department meetings to understand firm strategies, products, and services; updating the technology department on local projects; participating in vendor demonstrations; and providing local practice office feedback on new products and software updates.
*Acting as lead resource for questions on applications, processes, and services, including discussing issues, upgrades, and installations for the entire office.
*Effectively supporting the business culture of the firm (‘One-firm firm’) at all times.
*Coordinating with other areas/departments of the firm where overlap exists to develop efficient procedures/communications to streamline processes and satisfy various department needs.
*May assist and complete the typical duties of technology support and training staff on the team as needed.
*Promoting effective work practices, working as a team member, and showing respect for co-workers.
As an IT Manager, you will be expected to... Click here to read more and apply: https://www.alignworkforcesolutions.com/wp-content/plugins/bullhorn-oscp/ #/jobs/596