10/13/2021
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers
The Customer Service Analyst - Group Disability Insurance will provide call center functional and or technical support for a Voluntary Benefits client.
Key Responsibilities
• Handles customer service inquiries via telephone and or email and performs a variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Disability Insurance.
• Will support the resolution of customer problems, incidents, issues, requests, and queries
• Liaise with other support teams, or product teams as required to resolve requests issues in a timely manner
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
• Manages incoming telephone calls, emails, and or faxes for Group Disability Insurance
• Utilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency
• Demonstrates understanding of the customer s business needs as trained and maintains high customer satisfaction ratings
• May perform follow up on incidents with customers to ensure customer satisfaction
• May support reporting functions providing end-of-day status, data for weekly status reports, etc.
Job Requirements
• Ability to work a shift between the hours of 7 am 7 pm
Basic Qualifications
• Minimum 1 year of experience in a Group Disability Call Center environment
