12/01/2021
Customer Service: Phone Support, Email & Chat Services. Capabilities of Top Performing Agents for this Position: Agents that are fluent, both written and verbal, in English. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Demonstrate a proven ability to deal with challenging customers and situations. Are confident in their ability to achieve metrics. Build and maintain strong working relationships through exceptional communication. Provide proven problem-solving capabilities to deliver practical solutions. Expertly navigate the Internet.
